Claude ignores clear user feedback and celebrates when user reports failure — severe logic loss

Description

When a user gives clear, unambiguous negative feedback like "it didn't work", "no response", Claude ignores it, finds something positive in the context (e.g. a detail in a screenshot), and celebrates — saying things like "great!", "it works!".

The user's feedback was not open to interpretation. "No response" is a plain statement. There is nothing to analyze or reinterpret. But Claude ignored the user's explicit words and responded with enthusiasm as if the problem was solved.

Example

• User shows a screenshot and says: "no response" (meaning the app gave no response)
• Claude sees "MIC OK!" in the screenshot, ignores the user's words, and says "great! mic is working!"
• User repeats: "it didn't work"
• Claude continues as if the problem is solved

This happened multiple times in the same conversation. The user had to repeat themselves several times that it was not working.

Expected Behavior

When the user says "it didn't work" or "no response" — take it at face value. Do not look for reasons to celebrate. Do not reinterpret. Acknowledge the failure and investigate.

Actual Behavior

Claude overrides the user's clear feedback with its own interpretation. The user's words are ignored in favor of a contradicting detail Claude found elsewhere.

Impact

• User loses trust
• Time is wasted going in circles
• User has to repeat themselves multiple times
• Frustrating experience

Environment

• Claude Opus 4.6 (1M context)
• Claude Code CLI
• macOS

🤖 Generated with Claude Code