[BUG] Sudden Reduction of Max Plan Usage Limits – Without Prior Notice
Status Fixed / completed
Maintainer reply ✓ Yes — catherinewu
Activity 3 comments · opened Jul 20, 2025 · closed Nov 29, 2025
💡 Likely answer: A maintainer (catherinewu, contributor)
responded on this thread — see the highlighted reply below.
Hello Anthropic team,
I’m a paying subscriber of the Claude Max plan, and like many other users, I’ve recently experienced a significant reduction in the number of allowed messages per 5-hour window, with no prior communication or notice.
Previously, the Max plan allowed hundreds of messages and smooth usage of Claude Opus 4 throughout the full session. However, I now hit the “usage limit” message after significantly fewer prompts, often well under what was promised in the official support articles. In addition, the forced downgrade to Claude Sonnet happens far earlier than the 20–50% Opus usage threshold described on your documentation.
Thank you for your attention and support.
Kind regards,
a Claude Max user
3 Comments
Hi, could you please clarify why this issue was marked as
invalid?I don't see any comment or explanation. The behavior seems inconsistent with the official documentation: https://support.anthropic.com/en/articles/11014257-about-claude-s-max-plan-usage
Thank you!
Closing as this issue is stale. We do help users pick the best default model, but we also support users overriding the default fallback behavior and selecting a model for the entire sessions.
This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.