[BUG] Computer Use: request_access returns "not_installed" for all apps including macOS system apps
Bug Description
Computer Use in Cowork mode cannot detect any installed applications. Every call to request_access returns "reason": "not_installed" for all apps, including macOS system apps like Finder, Safari, and TextEdit.
No permission dialog is ever shown to the user.
Environment
- Claude for Mac version: 1.1.8359 (64248d)
- macOS (French locale)
- Plan: Max
- Display setup: Multi-monitor with DisplayLink Manager
- Computer Use toggle: Enabled (Settings → General)
Permissions
- ✅ Accessibility: Claude.app enabled
- ✅ Screen Recording: Claude.app enabled
Steps to Reproduce
- Enable Computer Use in Settings → General
- Open a Cowork session
- Ask Claude to interact with any desktop app
- Claude calls
request_access - All apps are denied with
"not_installed"
Apps Tested (all returned "not_installed")
- Display names:
Finder,Safari,Inkscape,Google Chrome,Notes,Warp,Terminal - Bundle IDs:
com.apple.finder,com.apple.Safari,com.apple.Notes,com.apple.TextEdit,org.inkscape.Inkscape,dev.warp.Warp-Stable
What I Tried
- Restarting Claude (Cmd+Q and relaunch)
- Full Mac restart
- Reinstalling Claude from claude.com/download
- Verified Accessibility and Screen Recording permissions are granted
- Removed and re-added Claude in Accessibility permissions
- Started multiple new Cowork sessions
- Tried both display names and bundle identifiers
Expected Behavior
A permission dialog should appear asking to grant access to the requested applications.
Actual Behavior
No dialog appears. All apps are immediately denied as "not_installed". The list_granted_applications call returns an empty allowlist.
Possible Cause
Multi-monitor setup using DisplayLink Manager may interfere with app enumeration. DisplayLink creates virtual displays which could affect how the computer-use MCP server scans installed applications.
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