[BUG] Please explain what's wrong with my account.

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Hello Anthropic Team,
My name is Denis, and I am a regular user and subscriber of the Claude Code product. I have been actively using your platform and really appreciate its functionality. However, on March 6th, I unexpectedly encountered a block on my account.

I’ve already submitted an appeal regarding this issue, but unfortunately, I have not received a response yet. I would kindly ask you to review my case once again, as it seems to be some sort of misunderstanding or mistake.

If there is a specific reason for the block, I would be grateful if you could provide a clear explanation, so I can understand the situation better.

I truly value the products offered by Anthropic and would love to continue using your services.

My username is [denis_bing@outlook.com](mailto:denis_bing@outlook.com)
version 2.1.71 (Claude Code)
Thank you in advance for your attention and assistance!

Best regards,
Denis

What Should Happen?

I expect my account to be unblocked and restored to normal functionality. The system should allow me to continue using the Claude Code product as I have been, without any restrictions. If there was an error that led to the block, I expect the issue to be resolved, and I would appreciate a clear explanation of what caused the situation.

Error Messages/Logs

Your account has been disabled after an automatic review of your recent activities.

Steps to Reproduce

Steps to Reproduce:

1. Log in to my Anthropic account using my username [denis_bing@outlook.com](mailto:denis_bing@outlook.com)
2. I have been using the Claude Code product regularly without any issues.
3. On March 6th, when I tried to access the service, I noticed that my account was blocked.
4. I submitted an appeal through the platform, but I have not received any response yet.

Claude Model

Sonnet (default)

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.71 (Claude Code)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_