[BUG] Infinite redirect loop when clicking 'Personal use' on claude.ai onboarding
Resolved 💬 2 comments Opened Mar 9, 2026 by jekoo-park Closed Mar 12, 2026
Bug Description
When accessing claude.ai onboarding flow via the web browser and clicking "Personal use", the page enters an infinite redirect loop and never proceeds.
Steps to Reproduce
- Open a web browser and navigate to
https://claude.ai/onboarding(or any entry point that leads to the onboarding flow) - When presented with the usage option prompt, click "Personal use"
- Page enters an infinite redirect/loading loop and never resolves
Expected Behavior
After clicking "Personal use", the onboarding flow should proceed to the next step.
Actual Behavior
The page loops infinitely and the onboarding flow never completes.
Environment
- Platform: macOS
- Access method: Web browser (claude.ai)
Additional Notes
The same infinite loop behavior was also observed on https://claude.ai/create/billing.
These appear to be routing/redirect issues on the claude.ai web frontend.
This issue has 2 comments on GitHub. Read the full discussion on GitHub ↗