[BUG] Claude Cowork fails on Windows 11 25H2 - CoworkVMService fails to start
Resolved 💬 3 comments Opened Mar 8, 2026 by kaworiamour0730-cell Closed May 24, 2026
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
Claude Cowork workspace fails to start with error:
"VM service not running. The service failed to start."
CoworkVMService fails to start on Windows 11 25H2.
What Should Happen?
Claude Cowork should start the VM and workspace successfully.
Error Messages/Logs
CoworkVMService: Failed to start service 'Claude (CoworkVMService)'
luafv driver blocked: ERROR_DRIVER_BLOCKED (1275)
Log: "VM service not running. The service failed to start."
Steps to Reproduce
- Install Claude on Windows 11 25H2 (Build 26200.7840)
- Try to open Claude Cowork workspace
- Error appears: "VM service not running. The service failed to start."
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
1.1.5368.0
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Other
Additional Information
- Hyper-V enabled
- Virtual Machine Platform enabled
- vmms and vmcompute services running
- Memory Integrity disabled
- luafv driver blocked from loading on this Windows build
- CoworkVMService starts but immediately exits (under 1 second)
- Device: HP ENVY 15
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