[BUG] Hey claude, I bought a subscription, the next day I wake up and I have plan free

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Hi,

On February 25, 2026, I purchased a pro subscription. The payment was successfully processed and I received the PRO subscription in my account. The next day, after logging in, I see the FREE plan. It's another day now, and I still have the FREE plan, but I don't see a refund in my account. I also tried to purchase the subscription again, and the message "Unable to create subscription" appears.

What Should Happen?

Hi,

On February 25, 2026, I purchased a pro subscription. The payment was successfully processed and I received the PRO subscription in my account. The next day, after logging in, I see the FREE plan. It's another day now, and I still have the FREE plan, but I don't see a refund in my account. I also tried to purchase the subscription again, and the message "Unable to create subscription" appears.

Error Messages/Logs

Hi,

On February 25, 2026, I purchased a pro subscription. The payment was successfully processed and I received the PRO subscription in my account. The next day, after logging in, I see the FREE plan. It's another day now, and I still have the FREE plan, but I don't see a refund in my account. I also tried to purchase the subscription again, and the message "Unable to create subscription" appears.

Steps to Reproduce

Hi,

On February 25, 2026, I purchased a pro subscription. The payment was successfully processed and I received the PRO subscription in my account. The next day, after logging in, I see the FREE plan. It's another day now, and I still have the FREE plan, but I don't see a refund in my account. I also tried to purchase the subscription again, and the message "Unable to create subscription" appears.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

111

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_