Model provides incorrect/404 Anthropic contact URL when directing users to report feedback

Resolved 💬 2 comments Opened Feb 22, 2026 by MauveAvenger Closed Mar 23, 2026

Summary

When asked how to contact Anthropic to report model behavior issues, the model provided https://www.anthropic.com/contact which returns a 404.

What happened

User asked how to report model behavior feedback to Anthropic. Model said:

"For a written account with this level of detail, https://www.anthropic.com/contact is the right place."

That URL 404s. The correct URLs are:

Expected behavior

Model should know correct Anthropic support and feedback URLs, or search before providing them rather than stating a dead URL with confidence.

Actual behavior

Model stated a 404 URL as fact without verifying it. This is part of a broader pattern in this session of making confident claims without checking — the same pattern reported in issues #27682 and #27683.

View original on GitHub ↗

This issue has 2 comments on GitHub. Read the full discussion on GitHub ↗