Model provides incorrect/404 Anthropic contact URL when directing users to report feedback
Resolved 💬 2 comments Opened Feb 22, 2026 by MauveAvenger Closed Mar 23, 2026
Summary
When asked how to contact Anthropic to report model behavior issues, the model provided https://www.anthropic.com/contact which returns a 404.
What happened
User asked how to report model behavior feedback to Anthropic. Model said:
"For a written account with this level of detail, https://www.anthropic.com/contact is the right place."
That URL 404s. The correct URLs are:
- https://support.anthropic.com
- https://feedback.anthropic.com
- usersafety@anthropic.com (for model safety/behavior issues)
Expected behavior
Model should know correct Anthropic support and feedback URLs, or search before providing them rather than stating a dead URL with confidence.
Actual behavior
Model stated a 404 URL as fact without verifying it. This is part of a broader pattern in this session of making confident claims without checking — the same pattern reported in issues #27682 and #27683.
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