Account security: unexplained "Spectrum Security" organization referenced against my account by support AI, contradictory answers over multiple weeks (Ticket 21547460546069)

Follow-up to #65998 (closed as stale/invalid without resolution).

Since a Claude Pro session-limit dispute in June 2026 (Support Ticket 21547460546069), Anthropic's support AI (Fin) has referenced an organization I have no knowledge of or connection to, "Spectrum Security," as linked to my account. Over several weeks I received five different, mutually contradictory explanations for this (a records mix-up, my own org under another name, a second org tied to my email, an admission it can't verify it, and finally an unverifiable "internal account name field" claim).

I independently verified: my Console organization is "Lyubo's Individual Org" (ID 6d063771-0608-497e-8a28-8e21f62d2529); the organization switcher shows only one organization tied to my email; all active sessions match my own devices in Sofia, Bulgaria; I've never granted account access to anyone.

I have repeatedly requested written confirmation from a named human agent on what "Spectrum Security" is and whether my data was exposed to another party. Despite explicit requests to stop automated replies until a human responds, I continue to receive only AI-generated responses (support Conversation ID 215476013391242, plus the original email thread).

Given the account holds sensitive business data, I'm filing this publicly since the support channel has not escalated to a human despite multiple explicit requests over 48+ hours.