[BUG] claude.ai connectors show "Connected" but unusable across all Claude products
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
I have 4 claude.ai-hosted connectors (Supabase, Vercel, HubSpot, Canva), all showing Connected at claude.ai/customize/connectors.
None of them are actually usable, confirmed across three different Claude products:
- Claude Code (VS Code extension) — /mcp shows all 4 as "Needs Auth"
- claude.ai website (new chat) — same result
- Claude browser extension — same result
This rules out a session-caching issue. HubSpot in particular has no dependency on any other account issue (I have normal, working HubSpot access myself) — so this isn't a downstream effect of anything else on my end.
Troubleshooting already tried:
- Reauthorized each connector individually via the OAuth flow (confirmed "Connected" afterward)
- Restarted Claude Code
- Opened a brand new session in each of the three products above
This is blocking real business work (I run a medical clinic).
Environment: Windows 11, Claude Code VS Code extension, Chrome (web app + browser extension).
What Should Happen?
I have 4 claude.ai-hosted connectors (Supabase, Vercel, HubSpot, Canva), all showing Connected at claude.ai/customize/connectors.
None of them are actually usable, confirmed across three different Claude products:
- Claude Code (VS Code extension) — /mcp shows all 4 as "Needs Auth"
- claude.ai website (new chat) — same result
- Claude browser extension — same result
This rules out a session-caching issue. HubSpot in particular has no dependency on any other account issue (I have normal, working HubSpot access myself) — so this isn't a downstream effect of anything else on my end.
Troubleshooting already tried:
- Reauthorized each connector individually via the OAuth flow (confirmed "Connected" afterward)
- Restarted Claude Code
- Opened a brand new session in each of the three products above
This is blocking real business work (I run a medical clinic).
Environment: Windows 11, Claude Code VS Code extension, Chrome (web app + browser extension).
Error Messages/Logs
Steps to Reproduce
- Authorize a claude.ai-hosted connector (e.g. Supabase) via claude.ai/customize/connectors
- Confirm it shows "Connected" with a green checkmark on that page
- In Claude Code (VS Code extension), run /mcp
- Observe the same connector shows "Needs Auth" instead of connected
- Repeat in a brand new Claude Code session, the claude.ai website, and the Claude browser extension — same result in all three
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
v2.1.268
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Windows Terminal
Additional Information
_No response_