[Bug] Atlassian MCP: 403 Forbidden on transitionJiraIssue and addCommentToJiraIssue
Bug Description
▎ Bug: mcp__claude_ai_Atlassian__transitionJiraIssue and addCommentToJiraIssue return 403 from Claude Code while the identical operations succeed from claude.ai using the same Atlassian connector and account.
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▎ Error: 403 Forbidden — "The app is not installed on this instance"
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▎ Repro:
▎ 1. Configure Atlassian MCP connector in claude.ai (Atlassian account connected)
▎ 2. From claude.ai web — transitionJiraIssue succeeds
▎ 3. From Claude Code — same tool returns 403
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▎ What works from Claude Code: getJiraIssue, searchJiraIssuesUsingJql, createJiraIssue
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▎ What fails from Claude Code: transitionJiraIssue, addCommentToJiraIssue
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▎ Verified: Test ticket DEVOPS-11698 — all 5 write operations succeeded from claude.ai. Connector URL: https://mcp.atlassian.com/v1/mcp. Model: claude-sonnet-4-6[1m].
Environment Info
- Platform: win32
- Terminal: windows-terminal
- Version: 2.1.248
- Feedback ID: cbb08ab1-f47d-4612-9342-c5fbe1f18a2e
Errors
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