[Locked out — existing account routed to “Let’s create your account”, request human escalation

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

I have existing Claude account (Pro), can’t log in via browser or Mac desktop, email verifies then drops to the onboarding/“create account” page. Both address variants: [alanhilley87@gmail.com](alanhilley87@gmail.com) and [alanhilley87@googlemail.com](mailto:alanhilley87@googlemail.com). Fin has no fix and no escalation path. I have not clicked “Create account” and don’t want a duplicate made. Please have Product Support contact me.

What Should Happen?

it appears to be a backend issue. i want a claude support team to reach out to me help me
fix this issue.

Error Messages/Logs

Steps to Reproduce

Na

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

1.260813.0 (31662785755)

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

na