Desktop app hang leaves orphaned processes/service, blocking reinstall

Status Closed — duplicate
Maintainer reply None cached
Activity 1 comment · opened Aug 20, 2026 · closed Aug 25, 2026

Description
The Claude desktop app hung and was force-closed by Windows. Afterward, the app icon vanished from the taskbar and relaunching gave an error requiring reinstall. The reinstall itself would not proceed until Claude-related processes were killed manually via Task Manager first.

Environment

  • Windows 10 Pro 10.0.19045
  • Claude desktop app version 1.32352.1.0
  • Package: Claude_1.32352.1.0_x64__pzs8sxrjxfjjc

Relevant Event Viewer entries

[Application Hang, Event ID 1002]
The program claude.exe version 1.32352.1.0 stopped interacting with Windows
and was closed.
Process ID: 4750
Faulting package full name: Claude_1.32352.1.0_x64__pzs8sxrjxfjjc

[Windows Error Reporting, Event ID 1001]
Fault bucket type 5, Event Name: MoAppHang
P1: Claude_1.32352.1.0_x64__pzs8sxrjxfjjc
P2: praid:Claude

[CoworkVMService, Warning]
Claude VM Service: failed to disarm SCM recovery actions for this stop;
if the stop overruns, the service may be auto-restarted during package
servicing: open service: Access is denied.

Claude VM Service: failed to configure SCM recovery actions; if the
service crashes it will not restart until the machine reboots:
open service: Access is denied.

Observed behavior

  1. App hangs, Windows force-closes it.
  2. App no longer launches / disappears from taskbar; UI reports reinstall is required.
  3. Reinstall fails/won't proceed until leftover Claude processes are killed manually in Task Manager.
  4. CoworkVMService logs repeated "Access is denied" errors when trying to (re)configure its own SCM recovery actions around the hang/restart.

Expected behavior
An app hang should not leave orphaned processes that block reinstallation, and the background service should be able to manage its own recovery actions without a permissions error.

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