[BUG]

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

My Claude subscription was automatically upgraded from Pro to Max x20 overnight, without my consent or any action on my part. I did not receive any notification or confirmation email about this change.

I was charged €198.56 on July 23, 2026 for this unauthorized upgrade.

Shortly after, I lost access to my subscription entirely — my account currently shows no active plan.

I also reported this as a potential account compromise via the support form, but received no ticket confirmation and no response since.

When trying to use Claude Code, I now get the following message:
"Your organization has disabled Claude subscription access for Claude Code – Use an Anthropic API key instead, or ask your admin to enable access."
I do not recognize this organization and never knowingly joined or was added to one.

As a result, the /export command is also unavailable ("/export isn't available in this environment"), which is blocking me from retrieving my own Claude Code conversation history.

Account email: normand.cyrilpcsi@gmail.com

What Should Happen?

• The account should never be silently upgraded from Pro to Max x20 without explicit user consent and confirmation.
• If an upgrade like this occurs, the user should be notified immediately (email + in-app).
• The unrecognized organization link should be investigated and explained.
• The €198.56 charge should be refunded if confirmed unauthorized.
• Subscription access should be restored.

Error Messages/Logs

Your organization has disabled Claude subscription access for Claude Code · Use an Anthropic API key instead, or ask your admin to enable access

/export isn't available in this environment.

Steps to Reproduce

1. Have an active Claude Pro subscription.
2. Overnight, without any action taken, the plan is changed to Max x20.
3. Charge of €198.56 appears on the billing page dated July 23, 2026.
4. Shortly after, subscription access disappears entirely.
5. Attempting to use Claude Code returns an "organization disabled" error for an organization not recognized by the account owner.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

Before the unauthorized upgrade occurred (approx. week of July 20–23, 2026)

Claude Code Version

--

Platform

Other

Operating System

Windows

Terminal/Shell

VS Code integrated terminal

Additional Information

This appears to match a known pattern reported in other issues (e.g. #68429, #64814, #51168, #66426) describing unauthorized Pro→Max upgrades, billing errors, and lack of human support escalation via the Fin AI bot.