[BUG] Claude Max 20 subscription is being fully consumed without any usage
For almost a week now, I have been completely unable to use my Claude Max 20 subscription.
A few minutes after each quota reset, my entire quota is already exhausted without me even using Claude.
What I've already tried
- Revoked every Claude Code token.
- Deleted all Claude sessions.
- Verified that I have no API keys associated with my account.
- Even turned off my computer completely.
Despite all of this, my daily quota is fully consumed within minutes after every reset, and my weekly quota is exhausted in about 36 hours.
Support
I have contacted Anthropic support several times, but I have received no response whatsoever.
Result
As a result, I have canceled my Claude Max 20 subscription and will unfortunately have to move to ChatGPT. :(
Paying €180/month for a service that becomes unusable, while having no customer support, is simply unacceptable.
Has anyone else experienced this issue?
Could someone from Anthropic please investigate what is consuming my quota?
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4 Comments
This is not an isolated incident. Another Max 20x user reported the exact same behavior on Reddit just a few days ago: usage continues increasing even while Claude is completely idle, with all sessions logged out and no Claude Code, Cowork, MCPs, API keys, or integrations connected.
I have the same problem. I have the Max 20 subscription.
This is so frastrated no support no breakdown for usage no way to know what is happning how can we solve this how can we reach thos people who realy have no time to see what is our issue, Is there any mecanizim we can raise a voice to get there attention
And its continue here still after the weekly reset :(
<img width="1247" height="944" alt="Image" src="https://github.com/user-attachments/assets/d9c39f4d-1a44-4d91-b836-87e41f388dc4" />