[BUG] Cowork tab shows "yukonSilver not supported" on Windows 11 Pro — persists on latest version despite all prerequisites met
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
What's Wrong?
Cowork fails to initialize on Windows 11 Pro. The cowork_vm_node.log repeatedly shows the platform detection marking the system as unsupported, and the VM never progresses past this check.
Log excerpt (%APPDATA%\Claude\logs\cowork_vm_node.log):
2026-07-21 06:10:48 [info] [cleanupVMBundleIfUnsupported] yukonSilver not supported (status=unsupported), checking for stale bundle...
Steps taken (did not resolve):
Full uninstall via Settings → Apps → Installed apps
Removed %LOCALAPPDATA%\Claude and %LOCALAPPDATA%\claude-updater
Removed stray AppX packages via Get-AppxPackage Claude | Remove-AppxPackage
Fresh install of ClaudeSetup.exe (run as Administrator) from claude.com/download
Confirmed Hyper-V, Virtual Machine Platform, and Windows Hypervisor Platform all enabled in Windows Features
Restarted machine multiple times
Confirmed running the latest Claude Desktop version
Environment:
OS: Windows 11 Pro
Claude Desktop version: [Version 1.22209.3 (babe11)]
Install method: MSIX (fresh install via claude.com/download)
What Should Happen?
Cowork should detect that virtualization prerequisites are met and proceed to download/initialize the VM bundle, rather than marking the platform as unsupported.
Error Messages/Logs
Steps to Reproduce
Steps taken (did not resolve):
Full uninstall via Settings → Apps → Installed apps
Removed %LOCALAPPDATA%\Claude and %LOCALAPPDATA%\claude-updater
Removed stray AppX packages via Get-AppxPackage Claude | Remove-AppxPackage
Fresh install of ClaudeSetup.exe (run as Administrator) from claude.com/download
Confirmed Hyper-V, Virtual Machine Platform, and Windows Hypervisor Platform all enabled in Windows Features
Restarted machine multiple times
Confirmed running the latest Claude Desktop version
Claude Model
None
Is this a regression?
I don't know
Last Working Version
_No response_
Claude Code Version
Version 1.22209.3 (babe11)
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
PowerShell
Additional Information
_No response_