[DOCS] Remote Control docs omit disabling behavior when `ANTHROPIC_BASE_URL` points at a non-Anthropic host

Open 💬 1 comment Opened Jun 29, 2026 by coygeek

Documentation Type

Missing documentation (feature not documented)

Documentation Location

https://code.claude.com/docs/en/remote-control

Section/Topic

Remote Control availability, troubleshooting, and provider/gateway limitations.

Current Documentation

The Remote Control troubleshooting section currently covers policy and network causes:

"Remote Control is disabled by your organization's policy"
"The error mentions disableRemoteControl: your IT administrator has disabled Remote Control on this device through managed settings, independent of the organization-wide toggle."

The page also says network or proxy issues may block outbound HTTPS requests, but it does not mention the provider-routing case where ANTHROPIC_BASE_URL points to a non-Anthropic host.

What's Wrong or Missing?

Claude Code v2.1.196 disables Remote Control when ANTHROPIC_BASE_URL points at a non-Anthropic host. The release says this now matches the existing behavior under CLAUDE_CODE_USE_BEDROCK, CLAUDE_CODE_USE_VERTEX, and CLAUDE_CODE_USE_FOUNDRY. The Remote Control docs currently explain org policy and network failures, but not that choosing a third-party/custom API endpoint disables the feature even when the user is otherwise logged in.

Suggested Improvement

Add a provider-configuration note to the availability or troubleshooting section:

Remote Control requires a direct Anthropic-hosted Claude Code session. It is disabled when the session is routed through a non-Anthropic provider or custom API endpoint, including CLAUDE_CODE_USE_BEDROCK, CLAUDE_CODE_USE_VERTEX, CLAUDE_CODE_USE_FOUNDRY, or an ANTHROPIC_BASE_URL value that points at a non-Anthropic host.

Also link to the LLM gateway/provider docs so users understand this is an availability limitation rather than an account-policy failure.

Impact

Medium - Makes feature difficult to understand

Additional Context

Affected Pages:
| Page | Context |
|------|---------|
| https://code.claude.com/docs/en/remote-control | Primary Remote Control availability and troubleshooting page |
| https://code.claude.com/docs/en/llm-gateway-connect | Cross-reference for custom ANTHROPIC_BASE_URL routing |
| https://code.claude.com/docs/en/third-party-integrations | Cross-reference for Bedrock, Vertex, and Foundry provider routing |

Total scope: 3 pages affected.

Claude Code v2.1.196 extended the existing third-party-provider Remote Control disable behavior to non-Anthropic ANTHROPIC_BASE_URL hosts.

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