can't get the correct version of the account to get access

Resolved 💬 1 comment Opened Jun 2, 2026 by kellyoka Closed Jun 2, 2026

Type: <b>Bug</b>

I have both a free account and a paid account through work. Both are linked to the same email address. It is defaulting to the free account, what to I need to do to get the paid account reconized?

Extension version: 2.1.159
VS Code version: Code 1.122.1 (8761a5560cfd65fdd19ce7e2bd18dab5c0a4d84e, 2026-05-29T09:25:37+02:00)
OS version: Windows_NT x64 10.0.26200
Modes:

<details>
<summary>System Info</summary>

|Item|Value|
|---|---|
|CPUs|Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 x 3696)|
|GPU Status|2d_canvas: enabled<br>GPU0: VENDOR= 0x10de, DEVICE=0x1b81 [NVIDIA GeForce GTX 1070], DRIVER_VENDOR=NVIDIA, DRIVER_VERSION=32.0.15.6614 ACTIVE<br>GPU1: VENDOR= 0x1414, DEVICE=0x008c [Microsoft Basic Render Driver], DRIVER_VERSION=10.0.26100.8328<br>Machine model name: <br>Machine model version: <br>direct_rendering_display_compositor: disabled_off_ok<br>gpu_compositing: enabled<br>multiple_raster_threads: enabled_on<br>opengl: enabled_on<br>rasterization: enabled<br>raw_draw: disabled_off_ok<br>skia_graphite: disabled_off<br>trees_in_viz: disabled_off<br>video_decode: enabled<br>video_encode: enabled<br>webgl: enabled<br>webgl2: enabled<br>webgpu: enabled<br>webnn: disabled_off|
|Load (avg)|undefined|
|Memory (System)|15.94GB (3.27GB free)|
|Process Argv|--crash-reporter-id 19fd849e-4a78-4818-9fcf-de6d640dc4b0|
|Screen Reader|no|
|VM|0%|
</details><details>
<summary>A/B Experiments</summary>

vsliv368cf:30146710
binariesv615:30325510
nativeloc1:31344060
dwcopilot:31170013
dwoutputs:31242946
copilot_t_ci:31333650
e5gg6876:31282496
pythonrdcb7:31342333
6518g693:31463988
aj953862:31281341
6abeh943:31336334
envsactivate1:31505457
gh487529:31521844
cloudbuttont:31379625
42190218_ostrepl:31403339
56b7f661:31457055
ec5jj548:31422691
cp_cls_c_966_ss:31454199
inlinechat_v2_hd992725:31505030
4je02754:31466945
c3h7c220:31478652
38bie571_auto:31426784
cp_cls_t_1081:31454832
conptydll_true:31498968
ia-use-proxy-models-svc:31452481
core-renderer-profiling-on:31440367
e9c30283:31461165
test_treatment2:31471001
46204921:31447328
control_6dc23131:31520950
idci7584:31464702
e3e4d672:31494082
ei9d7968:31496641
chat:31457767
8hig5102:31480529
89g7j272:31518289
7e187181:31503455
i2gc6536:31499202
52612955:31516516
ghj88844:31499326
h08i8180_copy:31475368
ddid_t:31478206
hmra_i5g22:31518061
getcmakediagnosticsoff:31489825
7df3h592:31512476
cp_cls_t_1082:31516087
logging_enabled_new:31498466
db5d2638:31499441
jb_cp_cls_c_632:31517842
748c7209:31512887
32d76977:31512328
ha629193:31508444
cdk-lw-on:31524445
nes-charagree-1:31521370
31fi7170_t:31522396
jh5f2457_c:31515489
05755904:31523164
61138546:31518536
nes-gb-4k:31521374

</details>

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