[BUG] Billing: Max 5x plan incorrectly downgraded to Free mid-cycle, double-charged $230

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

My Claude Max 5x subscription was silently cancelled mid-cycle on 30 May 2026 with no warning,
no email, and no failed payment. I had to repurchase the same day ($115, invoice P69GJBDX-0007)
to restore access. The very next morning (31 May) my account was downgraded to Free again,
despite the second active invoice. As of 1 June I have been on the Free plan for the entire
weekend having paid $230 total.

When I contacted support, the Fin agent referenced a known billing issue from 28 May as the cause.

Account email: frankdanielviljoen@gmail.com
Invoice 1: P69GJBDX-0006 — $115, paid 16 May 2026 (Max 5x, covers 16 May–16 Jun)
Invoice 2: P69GJBDX-0007 — $115, paid 30 May 2026 (Max 5x, covers 30 May–30 Jun)
Current status: Free plan

What Should Happen?

Account should remain on Max 5x for the full paid period. No mid-cycle downgrade should occur
without a failed payment, cancellation action, or advance notice. A refund or credit of $115
should be issued for the duplicate charge caused by the billing system error.

Error Messages/Logs

Steps to Reproduce

1. Subscribe to Claude Max 5x
2. Wait — no user action required
3. Account is silently downgraded to Free mid-cycle (triggered by apparent billing system bug around 28 May 2026)
4. User is forced to repurchase to restore access
5. Account downgraded again the following morning despite active invoice

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

Claude Max 5x plan

Platform

Claude.ai

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

NOTE: This is a claude.ai subscription billing issue, NOT a Claude Code bug. Filing here
because support@anthropic.com has not responded in 3+ days and the Fin AI agent cannot
escalate to a human billing specialist.

This appears to be related to a known platform-wide billing incident around 28 May 2026
(referenced by Fin support agent). At least one other user reported the identical issue
(GitHub issue #56895).

Please escalate to human billing team urgently. Lost multiple days of business work.

Invoice-P69GJBDX-0007.pdf
Invoice-P69GJBDX-0006.pdf