### Preflight Checklist - [x] I have searched [existing issues](https://github.com/anthropics/claude-code/issues?q=is%3Aissue%20state%3Aopen%20label%3Abug) and this hasn't been reported yet - [x] This is a single bug report (please file separate reports for different bugs) - [x] I am using the latest version of Claude Code ### What's Wrong? # [BUG] Vibe Coded Windows Desktop App: MSIX wedged in `Status: Servicing` — `Remove-AppxPackage` returns silent success without clearing registration (HR

[BUG] Windows Desktop App: MSIX wedged in `Status: Servicing` — `Remove-AppxPackage` returns silent success without clearing registration (HRESULT 0x80073CFA / 0x80073D28)

Resolved 💬 2 comments Opened May 10, 2026 by jbeckton Closed May 13, 2026

Preflight Checklist

[x] I have searched existing issues and this hasn't been reported yet
[x] This is a single bug report (please file separate reports for different bugs)
[x] I am using the latest version of Claude Code

What's Wrong?

[BUG] Vibe Coded Windows Desktop App: MSIX wedged in `Status: Servicing` — `Remove-AppxPackage` returns silent success without clearing registration (HRESULT 0x80073CFA / 0x80073D28)

Preflight Checklist

[x] I have searched existing issues — this extends #51132, #49917, #47877, #25162, all unresolved
[x] This is a single bug report
[x] I am using the latest version of Claude Desktop

Summary

Same deadlock as #51132. New data point: I successfully deleted CoworkVMService, and the MSIX package remains wedged in Status: Servicing. CoworkVMService is a contributing factor but not the root cause. The deployment engine reports finished successfully on every Remove-AppxPackage call while the state repository is not actually being updated. SYSTEM-context removal via PsExec produces the same silent-success failure as admin-context removal.

Environment

OS: Windows 11 Professional, build 10.0.26200, x64
Claude package version: 1.6608.2.0 (Claude_1.6608.2.0_x64__pzs8sxrjxfjjc)
Sideloading enabled: yes
Developer Mode enabled: yes (AllowDevelopmentWithoutDevLicense=1)
Date issue started: 2026-05-09, immediately after a Claude Desktop auto-update

Reproduction

``` powershell

1. Confirm CoworkVMService is gone

sc.exe query CoworkVMService

[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.

2. Elevate to SYSTEM via PsExec

PsExec64.exe -s -i powershell.exe
whoami

nt authority\system

3. Attempt removal — returns without error, no output

Remove-AppxPackage -Package 'Claude_1.6608.2.0_x64__pzs8sxrjxfjjc' -AllUsers

4. Package still registered

Get-AppxPackage -AllUsers Claude | Select-Object PackageFullName, Status

PackageFullName Status

Claude_1.6608.2.0_x64__pzs8sxrjxfjjc Servicing


## AppX deployment log shows engine-level success on every retry

8:25:16 PM Started deployment DeStage operation ... Options RemoveForAllUsers
8:25:16 PM Creating Resiliency File ..._S-1-5-18_1.rslc for Remove Operation
8:25:16 PM Deployment Remove operation ... de-queued and running for user SID S-1-5-18
8:25:16 PM Deployment DeStage operation with target volume C: ... finished successfully.

8:31:23 PM Started deployment DeStage operation ... Options RemoveForAllUsers
8:31:23 PM Creating Resiliency File ..._S-1-5-18_2.rslc for Remove Operation
8:31:23 PM Deployment Remove operation ... de-queued and running for user SID S-1-5-18
8:31:23 PM Deployment DeStage operation with target volume C: ... finished successfully.

8:31:58 PM Started deployment DeStage operation ... Options RemoveForAllUsers
8:31:58 PM Creating Resiliency File ..._S-1-5-18_3.rslc for Remove Operation
8:31:58 PM Deployment Remove operation ... de-queued and running for user SID S-1-5-18
8:31:58 PM Deployment DeStage operation with target volume C: ... finished successfully.



Three identical `Remove-AppxPackage` invocations produced three success traces and three resiliency files (`_1.rslc`, `_2.rslc`, `_3.rslc`) without clearing the registration. The deployment engine reports success, but the state repository is not actually being updated. This is a silent state-repository inconsistency, not a permission or service-blocker issue.

## Package state

Name : Claude
PackageFullName : Claude_1.6608.2.0_x64__pzs8sxrjxfjjc
PackageFamilyName : Claude_pzs8sxrjxfjjc
Version : 1.6608.2.0
PackageUserInformation : {S-1-5-18 [NT AUTHORITY\SYSTEM]: Staged}
SignatureKind : Developer
Status : Servicing
IsDevelopmentMode : False
IsFramework : False
IsResourcePackage : False
IsBundle : False
IsPartiallyStaged : False
NonRemovable : False


Two notable fields:

- `PackageUserInformation: {S-1-5-18 [NT AUTHORITY\SYSTEM]: Staged}` — registered to SYSTEM, not to the interactive user. Explains why user-context `Remove-AppxPackage` is rejected, but does not explain why SYSTEM-context removal also silently fails.
- `SignatureKind: Developer` on a production-signed Anthropic package. Unusual. Developer-signed packages have different removal-flag semantics than Store-signed packages and may interact unexpectedly with `RemoveForAllUsers` deployment options.

## Steps that did NOT clear the wedge

| Step | Result |
|---|---|
| `sc.exe delete CoworkVMService` | Succeeded — confirmed removed via `sc.exe query` returning 1060 |
| `Remove-AppxPackage -Package <FullName> -AllUsers` (admin context) | Silent success, package still registered |
| `Remove-AppxPackage -Package <FullName> -AllUsers` (SYSTEM context via `PsExec -s -i`) | Silent success, package still registered |
| `Get-AppxPackage -AllUsers Claude \| Remove-AppxPackage -AllUsers` (SYSTEM context) | Silent success, package still registered |
| `Stop-Service AppXSvc -Force; Start-Service AppXSvc` followed by retry | No change |
| Full system reboot followed by retry | `Status: Servicing` persists |
| Bootstrapper `Claude Setup.exe` reinstall | Fails with `0x80073CFA` on Remove, then `0x80073D28` on Add |

## What this rules out

- CoworkVMService is not the root cause. Service successfully removed, wedge persists.
- Insufficient privilege is not the cause. SYSTEM context produces identical silent-success behavior.
- Stuck deployment service is not the cause. AppXSvc restart and full reboot do not clear `Status: Servicing`.
- Active operation is not the cause. No background activity; `Status: Servicing` is a stale flag in `StateRepository-Machine.srd`.

## What this points to

The bug is in the deployment-to-state-repository write path. `Remove-AppxPackage` succeeds at the `PackageManager` API surface and writes resiliency files, but the corresponding state-repository transaction either never commits or silently rolls back. Once the registration enters this state, no documented user-space tool can clear it.

## Reproducibility across the user base

- #25162 (Feb 2026) — `0x80073CFA`, ghost MSIX package
- #47877 (Apr 14, 2026) — `Status: Staged`, `0x80073CFA` / `0x80073D28`
- #49917 (Apr 17, 2026) — `0x80073CF6` / `0x80073D28`, wedged state after AddPackage on non-removed package
- #51132 (Apr 20, 2026) — full deadlock, all standard recovery steps fail
- This issue (May 09, 2026) — same deadlock, novel evidence that CoworkVMService removal does not resolve it

This is a multi-month, multi-user, unresolved bug.

## Request

1. **Recovery utility** that directly cleans the AppX state repository entry (`StateRepository-Machine.srd` row + `HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx\AppxAllUserStore` keys) when `Remove-AppxPackage` returns silent success without effect. The community has no supported path forward at this point.
2. **EXE-based installer alternative** (originally requested in #51132). The MSIX deployment model is producing unrecoverable wedges in the field at a non-trivial rate.
3. **Investigation into the package signature and ownership pattern.** `SignatureKind: Developer` and `PackageUserInformation: {S-1-5-18: Staged}` on a production install is unusual. If the production MSIX is being registered as a Developer-signed, SYSTEM-staged package rather than a per-user Store registration, that may be why `Remove-AppxPackage` does not honor `-AllUsers` correctly for it.
4. **Acknowledgement and tracking.** #51132 was closed without a fix, comment, or assignee. If the team is tracking this internally, please reopen or link to the tracking issue so affected users have visibility.

## Attached

- `ClaudeSetup.log` (full bootstrapper log across multiple install attempts)


### What Should Happen?

Claude desktop should install and load, this is what I pay $100 per month for.

### Error Messages/Logs

```shell
2026/05/09 19:51:07.096521 Log file: C:\Users\User\AppData\Local\Temp\ClaudeSetup.log
2026/05/09 19:51:07.097032 === Claude Setup ebf1a166e82541b54229aa620d117c60923a939a started ===
2026/05/09 19:51:07.097543 AllowDevelopmentWithoutDevLicense found with value: 1
2026/05/09 19:51:07.097543 Windows edition: Professional
2026/05/09 19:51:07.098055 WARNING: CoworkVMService already exists (potential conflict)
2026/05/09 19:51:07.098055 Windows version: 10.0.26200
2026/05/09 19:51:07.098055 Native arch: x64
2026/05/09 19:51:07.098055 Elevation type: Limited
2026/05/09 19:51:07.098055 Is elevated: false
2026/05/09 19:51:07.098055 Sideloading enabled: true
2026/05/09 19:51:07.098055 S Mode: false
2026/05/09 19:51:07.098055 Conflicting service: true
2026/05/09 19:51:07.098055 Running in non-elevated context
2026/05/09 19:51:07.098055 User can elevate — installing MSIX directly
2026/05/09 19:51:07.110920 Splash: 400x300, 8 frame(s), animated=true
2026/05/09 19:51:07.111428 System DPI: 96 (scale: 100%)
2026/05/09 19:51:07.134511 MSIX URL: https://api.anthropic.com/api/desktop/win32/x64/msix/latest/redirect
2026/05/09 19:51:07.134511 Downloading MSIX to C:\Users\User\AppData\Local\Temp\Claude-344017168.msix
2026/05/09 19:51:07.864133 Download progress: 10% (23363408 / 233453352 bytes)
2026/05/09 19:51:08.257713 Download progress: 20% (46694048 / 233453352 bytes)
2026/05/09 19:51:08.646147 Download progress: 30% (70041072 / 233453352 bytes)
2026/05/09 19:51:08.987750 Download progress: 40% (93388096 / 233453352 bytes)
2026/05/09 19:51:09.325090 Download progress: 50% (116735120 / 233453352 bytes)
2026/05/09 19:51:09.765642 Download progress: 60% (140098528 / 233453352 bytes)
2026/05/09 19:51:10.234147 Download progress: 70% (163445552 / 233453352 bytes)
2026/05/09 19:51:10.630432 Download progress: 80% (186792608 / 233453352 bytes)
2026/05/09 19:51:10.923298 Download progress: 90% (210123200 / 233453352 bytes)
2026/05/09 19:51:11.273019 Download progress: 100% (233453352 / 233453352 bytes)
2026/05/09 19:51:11.273521 Download complete: 233453352 bytes, SHA256: 0a4c0bb9f2413870f7fe7aa3c1507041b4b1ac03d07b5d82d89fb437fb274434
2026/05/09 19:51:11.274549 Download complete
2026/05/09 19:51:11.286631 Self-elevating: C:\Users\User\Downloads\Claude Setup (2).exe --elevated --msix-path "C:\Users\User\AppData\Local\Temp\Claude-344017168.msix" --log-path "C:\Users\User\AppData\Local\Temp\ClaudeSetup.log"
2026/05/09 19:51:11.367756 Waiting for elevated process to complete...
2026/05/09 19:51:11.374107 Log file: C:\Users\User\AppData\Local\Temp\ClaudeSetup.log
2026/05/09 19:51:11.374618 === Claude Setup ebf1a166e82541b54229aa620d117c60923a939a started ===
2026/05/09 19:51:11.375131 AllowDevelopmentWithoutDevLicense found with value: 1
2026/05/09 19:51:11.375131 Windows edition: Professional
2026/05/09 19:51:11.375647 WARNING: CoworkVMService already exists (potential conflict)
2026/05/09 19:51:11.375647 Windows version: 10.0.26200
2026/05/09 19:51:11.375647 Native arch: x64
2026/05/09 19:51:11.375647 Elevation type: Full
2026/05/09 19:51:11.375647 Is elevated: true
2026/05/09 19:51:11.375647 Sideloading enabled: true
2026/05/09 19:51:11.375647 S Mode: false
2026/05/09 19:51:11.375647 Conflicting service: true
2026/05/09 19:51:11.375647 Running in elevated context
2026/05/09 19:51:11.375647 Installing MSIX from C:\Users\User\AppData\Local\Temp\Claude-344017168.msix (all-users: false)
2026/05/09 19:51:11.388551 Splash: 400x300, 8 frame(s), animated=true
2026/05/09 19:51:11.389059 System DPI: 96 (scale: 100%)
2026/05/09 19:51:11.408558 Verifying Authenticode signature on C:\Users\User\AppData\Local\Temp\Claude-344017168.msix
2026/05/09 19:51:11.930219 WinVerifyTrust: MSIX signature is valid
2026/05/09 19:51:12.191135 Signature verified: MSIX signer matches bootstrapper
2026/05/09 19:51:12.191135 Squirrel process prefix: c:\users\user\appdata\local\anthropicclaude\
2026/05/09 19:51:12.191135 Checking for running Squirrel Claude processes...
2026/05/09 19:51:12.197692 No Squirrel Claude processes found
2026/05/09 19:51:12.197692 Removing conflicting CoworkVMService...
2026/05/09 19:51:12.198199 WARNING: failed to remove conflicting service: could not open CoworkVMService: Access is denied.
2026/05/09 19:51:12.198199 Checking for existing Claude MSIX packages...
2026/05/09 19:51:12.206463 Removing: Claude_1.6608.2.0_x64__pzs8sxrjxfjjc
2026/05/09 19:51:12.226033 WARNING: Remove failed for Claude_1.6608.2.0_x64__pzs8sxrjxfjjc: RemovePackage failed with HRESULT 0x80073CFA
2026/05/09 19:51:12.231322 Removing (user): Claude_1.6608.0.0_x64__pzs8sxrjxfjjc
2026/05/09 19:51:12.232863 WARNING: Remove failed for Claude_1.6608.0.0_x64__pzs8sxrjxfjjc: RemovePackage failed with HRESULT 0x80073CFA
2026/05/09 19:51:12.232863 Removing (user): Claude_1.6608.2.0_x64__pzs8sxrjxfjjc
2026/05/09 19:51:12.234901 WARNING: Remove failed for Claude_1.6608.2.0_x64__pzs8sxrjxfjjc: RemovePackage failed with HRESULT 0x80073CFA
2026/05/09 19:51:12.234901 Installing MSIX: C:\Users\User\AppData\Local\Temp\Claude-344017168.msix
2026/05/09 19:51:12.235915 Extracted family name from MSIX manifest: Claude_pzs8sxrjxfjjc
2026/05/09 19:51:12.235915 Standard install (not split-account), using AddPackage
2026/05/09 19:51:12.235915 Installing via AddPackage (current-user)...
2026/05/09 19:53:21.499361 Elevated process exited with code 0
2026/05/09 19:57:37.958101 Log file: C:\Users\User\AppData\Local\Temp\ClaudeSetup.log
2026/05/09 19:57:37.959153 === Claude Setup ebf1a166e82541b54229aa620d117c60923a939a started ===
2026/05/09 19:57:37.959673 AllowDevelopmentWithoutDevLicense found with value: 1
2026/05/09 19:57:37.959673 Windows edition: Professional
2026/05/09 19:57:37.960225 Windows version: 10.0.26200
2026/05/09 19:57:37.960225 Native arch: x64
2026/05/09 19:57:37.960225 Elevation type: Limited
2026/05/09 19:57:37.960225 Is elevated: false
2026/05/09 19:57:37.960225 Sideloading enabled: true
2026/05/09 19:57:37.960225 S Mode: false
2026/05/09 19:57:37.960225 Conflicting service: false
2026/05/09 19:57:37.960225 Running in non-elevated context
2026/05/09 19:57:37.960225 User can elevate — installing MSIX directly
2026/05/09 19:57:37.976158 Splash: 400x300, 8 frame(s), animated=true
2026/05/09 19:57:37.976661 System DPI: 96 (scale: 100%)
2026/05/09 19:57:38.040773 MSIX URL: https://api.anthropic.com/api/desktop/win32/x64/msix/latest/redirect
2026/05/09 19:57:38.042023 Downloading MSIX to C:\Users\User\AppData\Local\Temp\Claude-881049593.msix
2026/05/09 19:57:38.899516 Download progress: 10% (23363408 / 233453352 bytes)
2026/05/09 19:57:39.326823 Download progress: 20% (46694048 / 233453352 bytes)
2026/05/09 19:57:39.803568 Download progress: 30% (70057456 / 233453352 bytes)
2026/05/09 19:57:40.204112 Download progress: 40% (93404496 / 233453352 bytes)
2026/05/09 19:57:40.705981 Download progress: 50% (116735120 / 233453352 bytes)
2026/05/09 19:57:41.233907 Download progress: 60% (140082144 / 233453352 bytes)
2026/05/09 19:57:41.693545 Download progress: 70% (163445552 / 233453352 bytes)
2026/05/09 19:57:42.116005 Download progress: 80% (186776176 / 233453352 bytes)
2026/05/09 19:57:42.447579 Download progress: 90% (210139600 / 233453352 bytes)
2026/05/09 19:57:42.833059 Download progress: 100% (233453352 / 233453352 bytes)
2026/05/09 19:57:42.833059 Download complete: 233453352 bytes, SHA256: 0a4c0bb9f2413870f7fe7aa3c1507041b4b1ac03d07b5d82d89fb437fb274434
2026/05/09 19:57:42.833059 Download complete
2026/05/09 19:57:42.856509 Self-elevating: C:\Users\User\Downloads\Claude Setup (2).exe --elevated --msix-path "C:\Users\User\AppData\Local\Temp\Claude-881049593.msix" --log-path "C:\Users\User\AppData\Local\Temp\ClaudeSetup.log"
2026/05/09 19:57:42.969129 Waiting for elevated process to complete...
2026/05/09 19:57:42.977285 Log file: C:\Users\User\AppData\Local\Temp\ClaudeSetup.log
2026/05/09 19:57:42.977796 === Claude Setup ebf1a166e82541b54229aa620d117c60923a939a started ===
2026/05/09 19:57:42.978312 AllowDevelopmentWithoutDevLicense found with value: 1
2026/05/09 19:57:42.978312 Windows edition: Professional
2026/05/09 19:57:42.978826 Windows version: 10.0.26200
2026/05/09 19:57:42.978826 Native arch: x64
2026/05/09 19:57:42.978826 Elevation type: Full
2026/05/09 19:57:42.978826 Is elevated: true
2026/05/09 19:57:42.978826 Sideloading enabled: true
2026/05/09 19:57:42.978826 S Mode: false
2026/05/09 19:57:42.978826 Conflicting service: false
2026/05/09 19:57:42.978826 Running in elevated context
2026/05/09 19:57:42.978826 Installing MSIX from C:\Users\User\AppData\Local\Temp\Claude-881049593.msix (all-users: false)
2026/05/09 19:57:42.992227 Splash: 400x300, 8 frame(s), animated=true
2026/05/09 19:57:42.992227 System DPI: 96 (scale: 100%)
2026/05/09 19:57:43.012535 Verifying Authenticode signature on C:\Users\User\AppData\Local\Temp\Claude-881049593.msix
2026/05/09 19:57:43.579558 WinVerifyTrust: MSIX signature is valid
2026/05/09 19:57:43.843800 Signature verified: MSIX signer matches bootstrapper
2026/05/09 19:57:43.850785 Squirrel process prefix: c:\users\user\appdata\local\anthropicclaude\
2026/05/09 19:57:43.850785 Checking for running Squirrel Claude processes...
2026/05/09 19:57:43.857040 No Squirrel Claude processes found
2026/05/09 19:57:43.857040 Checking for existing Claude MSIX packages...
2026/05/09 19:57:43.870758 Removing (user): Claude_1.6608.2.0_x64__pzs8sxrjxfjjc
2026/05/09 19:57:43.873895 WARNING: Remove failed for Claude_1.6608.2.0_x64__pzs8sxrjxfjjc: RemovePackage failed with HRESULT 0x80073CFA
2026/05/09 19:57:43.874409 Installing MSIX: C:\Users\User\AppData\Local\Temp\Claude-881049593.msix
2026/05/09 19:57:43.875434 Extracted family name from MSIX manifest: Claude_pzs8sxrjxfjjc
2026/05/09 19:57:43.875434 Standard install (not split-account), using AddPackage
2026/05/09 19:57:43.875434 Installing via AddPackage (current-user)...
2026/05/09 19:57:44.130901 MSIX installation failed: AddPackage failed: AddPackage failed with HRESULT 0x80073D28
2026/05/09 19:57:44.130901 ERROR dialog (opening log): Installation failed: AddPackage failed: AddPackage failed with HRESULT 0x80073D28

Please share this log with us.
2026/05/09 19:57:54.127203 Elevated process exited with code 1
2026/05/09 19:57:54.127203 Elevation failed: elevated installer exited with code 1
2026/05/09 19:57:54.127203 ERROR dialog (with log path): Administrator access is required to install Claude with full features. You can try again or install without Cowork.
2026/05/09 19:59:35.890760 Log file: C:\Users\User\AppData\Local\Temp\ClaudeSetup.log
2026/05/09 19:59:35.891272 === Claude Setup ebf1a166e82541b54229aa620d117c60923a939a started ===
2026/05/09 19:59:35.891817 AllowDevelopmentWithoutDevLicense found with value: 1
2026/05/09 19:59:35.891817 Windows edition: Professional
2026/05/09 19:59:35.892325 Windows version: 10.0.26200
2026/05/09 19:59:35.892325 Native arch: x64
2026/05/09 19:59:35.892325 Elevation type: Full
2026/05/09 19:59:35.892325 Is elevated: true
2026/05/09 19:59:35.892325 Sideloading enabled: true
2026/05/09 19:59:35.892325 S Mode: false
2026/05/09 19:59:35.892325 Conflicting service: false
2026/05/09 19:59:35.892325 Running in non-elevated context
2026/05/09 19:59:35.892325 User can elevate — installing MSIX directly
2026/05/09 19:59:35.905178 Splash: 400x300, 8 frame(s), animated=true
2026/05/09 19:59:35.905178 System DPI: 96 (scale: 100%)
2026/05/09 19:59:35.922404 MSIX URL: https://api.anthropic.com/api/desktop/win32/x64/msix/latest/redirect
2026/05/09 19:59:35.923163 Downloading MSIX to C:\Users\User\AppData\Local\Temp\Claude-3405336297.msix
2026/05/09 19:59:36.702348 Download progress: 10% (23363440 / 233453352 bytes)
2026/05/09 19:59:37.067254 Download progress: 20% (46694048 / 233453352 bytes)
2026/05/09 19:59:37.415452 Download progress: 30% (70057456 / 233453352 bytes)
2026/05/09 19:59:37.793602 Download progress: 40% (93388096 / 233453352 bytes)
2026/05/09 19:59:38.172149 Download progress: 50% (116751504 / 233453352 bytes)
2026/05/09 19:59:38.515113 Download progress: 60% (140082144 / 233453352 bytes)
2026/05/09 19:59:38.876859 Download progress: 70% (163429168 / 233453352 bytes)
2026/05/09 19:59:39.215575 Download progress: 80% (186776224 / 233453352 bytes)
2026/05/09 19:59:39.546492 Download progress: 90% (210139584 / 233453352 bytes)
2026/05/09 19:59:39.905863 Download progress: 100% (233453352 / 233453352 bytes)
2026/05/09 19:59:39.906366 Download complete: 233453352 bytes, SHA256: 0a4c0bb9f2413870f7fe7aa3c1507041b4b1ac03d07b5d82d89fb437fb274434
2026/05/09 19:59:39.906879 Download complete
2026/05/09 19:59:39.912715 Self-elevating: C:\Users\User\Downloads\Claude Setup (2).exe --elevated --msix-path "C:\Users\User\AppData\Local\Temp\Claude-3405336297.msix" --log-path "C:\Users\User\AppData\Local\Temp\ClaudeSetup.log"
2026/05/09 19:59:39.939045 Waiting for elevated process to complete...
2026/05/09 19:59:39.943853 Log file: C:\Users\User\AppData\Local\Temp\ClaudeSetup.log
2026/05/09 19:59:39.944362 === Claude Setup ebf1a166e82541b54229aa620d117c60923a939a started ===
2026/05/09 19:59:39.944885 AllowDevelopmentWithoutDevLicense found with value: 1
2026/05/09 19:59:39.944885 Windows edition: Professional
2026/05/09 19:59:39.945393 Windows version: 10.0.26200
2026/05/09 19:59:39.945393 Native arch: x64
2026/05/09 19:59:39.945393 Elevation type: Full
2026/05/09 19:59:39.945393 Is elevated: true
2026/05/09 19:59:39.945393 Sideloading enabled: true
2026/05/09 19:59:39.945393 S Mode: false
2026/05/09 19:59:39.945393 Conflicting service: false
2026/05/09 19:59:39.945393 Running in elevated context
2026/05/09 19:59:39.945393 Installing MSIX from C:\Users\User\AppData\Local\Temp\Claude-3405336297.msix (all-users: false)
2026/05/09 19:59:39.958784 Splash: 400x300, 8 frame(s), animated=true
2026/05/09 19:59:39.959292 System DPI: 96 (scale: 100%)
2026/05/09 19:59:39.975365 Verifying Authenticode signature on C:\Users\User\AppData\Local\Temp\Claude-3405336297.msix
2026/05/09 19:59:40.507583 WinVerifyTrust: MSIX signature is valid
2026/05/09 19:59:40.773745 Signature verified: MSIX signer matches bootstrapper
2026/05/09 19:59:40.773745 Squirrel process prefix: c:\users\user\appdata\local\anthropicclaude\
2026/05/09 19:59:40.773745 Checking for running Squirrel Claude processes...
2026/05/09 19:59:40.779592 No Squirrel Claude processes found
2026/05/09 19:59:40.779592 Checking for existing Claude MSIX packages...
2026/05/09 19:59:40.794188 Removing (user): Claude_1.6608.2.0_x64__pzs8sxrjxfjjc
2026/05/09 19:59:40.796585 WARNING: Remove failed for Claude_1.6608.2.0_x64__pzs8sxrjxfjjc: RemovePackage failed with HRESULT 0x80073CFA
2026/05/09 19:59:40.797090 Installing MSIX: C:\Users\User\AppData\Local\Temp\Claude-3405336297.msix
2026/05/09 19:59:40.797613 Extracted family name from MSIX manifest: Claude_pzs8sxrjxfjjc
2026/05/09 19:59:40.798141 Standard install (not split-account), using AddPackage
2026/05/09 19:59:40.798141 Installing via AddPackage (current-user)...
2026/05/09 19:59:41.051423 MSIX installation failed: AddPackage failed: AddPackage failed with HRESULT 0x80073D28
2026/05/09 19:59:41.051423 ERROR dialog (opening log): Installation failed: AddPackage failed: AddPackage failed with HRESULT 0x80073D28

Please share this log with us.
2026/05/09 19:59:48.046327 Elevated process exited with code 1
2026/05/09 19:59:48.046327 Elevation failed: elevated installer exited with code 1
2026/05/09 19:59:48.046327 ERROR dialog (with log path): Administrator access is required to install Claude with full features. You can try again or install without Cowork.
2026/05/09 20:04:52.146537 Log file: C:\Users\User\AppData\Local\Temp\ClaudeSetup.log
2026/05/09 20:04:52.147058 === Claude Setup ebf1a166e82541b54229aa620d117c60923a939a started ===
2026/05/09 20:04:52.147572 AllowDevelopmentWithoutDevLicense found with value: 1
2026/05/09 20:04:52.147572 Windows edition: Professional
2026/05/09 20:04:52.148084 Windows version: 10.0.26200
2026/05/09 20:04:52.148084 Native arch: x64
2026/05/09 20:04:52.148084 Elevation type: Full
2026/05/09 20:04:52.148084 Is elevated: true
2026/05/09 20:04:52.148084 Sideloading enabled: true
2026/05/09 20:04:52.148084 S Mode: false
2026/05/09 20:04:52.148084 Conflicting service: false
2026/05/09 20:04:52.148084 Running in non-elevated context
2026/05/09 20:04:52.148084 User can elevate — installing MSIX directly
2026/05/09 20:04:52.161413 Splash: 400x300, 8 frame(s), animated=true
2026/05/09 20:04:52.161413 System DPI: 96 (scale: 100%)
2026/05/09 20:04:52.177869 MSIX URL: https://api.anthropic.com/api/desktop/win32/x64/msix/latest/redirect
2026/05/09 20:04:52.178373 Downloading MSIX to C:\Users\User\AppData\Local\Temp\Claude-3582946427.msix
2026/05/09 20:04:53.416029 Download progress: 10% (23363440 / 233453352 bytes)
2026/05/09 20:04:53.757032 Download progress: 20% (46694048 / 233453352 bytes)
2026/05/09 20:04:54.080584 Download progress: 30% (70057456 / 233453352 bytes)
2026/05/09 20:04:54.400145 Download progress: 40% (93404480 / 233453352 bytes)
2026/05/09 20:04:54.719886 Download progress: 50% (116751504 / 233453352 bytes)
2026/05/09 20:04:55.034243 Download progress: 60% (140082144 / 233453352 bytes)
2026/05/09 20:04:55.371909 Download progress: 70% (163429168 / 233453352 bytes)
2026/05/09 20:04:55.693890 Download progress: 80% (186776176 / 233453352 bytes)
2026/05/09 20:04:56.082805 Download progress: 90% (210123200 / 233453352 bytes)
2026/05/09 20:04:56.490692 Download progress: 100% (233453352 / 233453352 bytes)
2026/05/09 20:04:56.491195 Download complete: 233453352 bytes, SHA256: 0a4c0bb9f2413870f7fe7aa3c1507041b4b1ac03d07b5d82d89fb437fb274434
2026/05/09 20:04:56.491707 Download complete
2026/05/09 20:04:56.500716 Self-elevating: C:\Users\User\Downloads\Claude Setup (2).exe --elevated --msix-path "C:\Users\User\AppData\Local\Temp\Claude-3582946427.msix" --log-path "C:\Users\User\AppData\Local\Temp\ClaudeSetup.log"
2026/05/09 20:04:56.534720 Waiting for elevated process to complete...
2026/05/09 20:04:56.540885 Log file: C:\Users\User\AppData\Local\Temp\ClaudeSetup.log
2026/05/09 20:04:56.541400 === Claude Setup ebf1a166e82541b54229aa620d117c60923a939a started ===
2026/05/09 20:04:56.541911 AllowDevelopmentWithoutDevLicense found with value: 1
2026/05/09 20:04:56.541911 Windows edition: Professional
2026/05/09 20:04:56.542466 Windows version: 10.0.26200
2026/05/09 20:04:56.542466 Native arch: x64
2026/05/09 20:04:56.542466 Elevation type: Full
2026/05/09 20:04:56.542466 Is elevated: true
2026/05/09 20:04:56.542466 Sideloading enabled: true
2026/05/09 20:04:56.542466 S Mode: false
2026/05/09 20:04:56.542466 Conflicting service: false
2026/05/09 20:04:56.542466 Running in elevated context
2026/05/09 20:04:56.542466 Installing MSIX from C:\Users\User\AppData\Local\Temp\Claude-3582946427.msix (all-users: false)
2026/05/09 20:04:56.555423 Splash: 400x300, 8 frame(s), animated=true
2026/05/09 20:04:56.555423 System DPI: 96 (scale: 100%)
2026/05/09 20:04:56.566752 Verifying Authenticode signature on C:\Users\User\AppData\Local\Temp\Claude-3582946427.msix
2026/05/09 20:04:57.095266 WinVerifyTrust: MSIX signature is valid
2026/05/09 20:04:57.353352 Signature verified: MSIX signer matches bootstrapper
2026/05/09 20:04:57.353352 Squirrel process prefix: c:\users\user\appdata\local\anthropicclaude\
2026/05/09 20:04:57.353352 Checking for running Squirrel Claude processes...
2026/05/09 20:04:57.358052 No Squirrel Claude processes found
2026/05/09 20:04:57.358052 Checking for existing Claude MSIX packages...
2026/05/09 20:04:57.373536 Removing (user): Claude_1.6608.2.0_x64__pzs8sxrjxfjjc
2026/05/09 20:04:57.377131 WARNING: Remove failed for Claude_1.6608.2.0_x64__pzs8sxrjxfjjc: RemovePackage failed with HRESULT 0x80073CFA
2026/05/09 20:04:57.377131 Installing MSIX: C:\Users\User\AppData\Local\Temp\Claude-3582946427.msix
2026/05/09 20:04:57.378156 Extracted family name from MSIX manifest: Claude_pzs8sxrjxfjjc
2026/05/09 20:04:57.378156 Standard install (not split-account), using AddPackage
2026/05/09 20:04:57.378156 Installing via AddPackage (current-user)...
2026/05/09 20:04:57.634136 MSIX installation failed: AddPackage failed: AddPackage failed with HRESULT 0x80073D28
2026/05/09 20:04:57.634136 ERROR dialog (opening log): Installation failed: AddPackage failed: AddPackage failed with HRESULT 0x80073D28

Please share this log with us.
2026/05/09 20:05:04.930154 Elevated process exited with code 1
2026/05/09 20:05:04.930154 Elevation failed: elevated installer exited with code 1
2026/05/09 20:05:04.930154 ERROR dialog (with log path): Administrator access is required to install Claude with full features. You can try again or install without Cowork.
2026/05/09 20:13:02.469114 Log file: C:\Users\User\AppData\Local\Temp\ClaudeSetup.log
2026/05/09 20:13:02.469673 === Claude Setup ebf1a166e82541b54229aa620d117c60923a939a started ===
2026/05/09 20:13:02.470184 AllowDevelopmentWithoutDevLicense found with value: 1
2026/05/09 20:13:02.470184 Windows edition: Professional
2026/05/09 20:13:02.470699 Windows version: 10.0.26200
2026/05/09 20:13:02.470699 Native arch: x64
2026/05/09 20:13:02.470699 Elevation type: Full
2026/05/09 20:13:02.470699 Is elevated: true
2026/05/09 20:13:02.470699 Sideloading enabled: true
2026/05/09 20:13:02.470699 S Mode: false
2026/05/09 20:13:02.470699 Conflicting service: false
2026/05/09 20:13:02.470699 Running in non-elevated context
2026/05/09 20:13:02.470699 User can elevate — installing MSIX directly
2026/05/09 20:13:02.483891 Splash: 400x300, 8 frame(s), animated=true
2026/05/09 20:13:02.483891 System DPI: 96 (scale: 100%)
2026/05/09 20:13:02.500082 MSIX URL: https://api.anthropic.com/api/desktop/win32/x64/msix/latest/redirect
2026/05/09 20:13:02.500082 Downloading MSIX to C:\Users\User\AppData\Local\Temp\Claude-1118802876.msix
2026/05/09 20:13:03.362285 Download progress: 10% (23363408 / 233453352 bytes)
2026/05/09 20:13:03.839242 Download progress: 20% (46694048 / 233453352 bytes)
2026/05/09 20:13:04.333366 Download progress: 30% (70041072 / 233453352 bytes)
2026/05/09 20:13:04.733861 Download progress: 40% (93388096 / 233453352 bytes)
2026/05/09 20:13:05.109753 Download progress: 50% (116735120 / 233453352 bytes)
2026/05/09 20:13:05.524279 Download progress: 60% (140082144 / 233453352 bytes)
2026/05/09 20:13:05.967194 Download progress: 70% (163445552 / 233453352 bytes)
2026/05/09 20:13:06.425848 Download progress: 80% (186792560 / 233453352 bytes)
2026/05/09 20:13:06.812721 Download progress: 90% (210123216 / 233453352 bytes)
2026/05/09 20:13:07.279014 Download progress: 100% (233453352 / 233453352 bytes)
2026/05/09 20:13:07.280064 Download complete: 233453352 bytes, SHA256: 0a4c0bb9f2413870f7fe7aa3c1507041b4b1ac03d07b5d82d89fb437fb274434
2026/05/09 20:13:07.280576 Download complete
2026/05/09 20:13:07.286837 Self-elevating: C:\Users\User\Downloads\Claude Setup (2).exe --elevated --msix-path "C:\Users\User\AppData\Local\Temp\Claude-1118802876.msix" --log-path "C:\Users\User\AppData\Local\Temp\ClaudeSetup.log"
2026/05/09 20:13:07.312965 Waiting for elevated process to complete...
2026/05/09 20:13:07.318621 Log file: C:\Users\User\AppData\Local\Temp\ClaudeSetup.log
2026/05/09 20:13:07.318621 === Claude Setup ebf1a166e82541b54229aa620d117c60923a939a started ===
2026/05/09 20:13:07.319641 AllowDevelopmentWithoutDevLicense found with value: 1
2026/05/09 20:13:07.319641 Windows edition: Professional
2026/05/09 20:13:07.319641 Windows version: 10.0.26200
2026/05/09 20:13:07.319641 Native arch: x64
2026/05/09 20:13:07.319641 Elevation type: Full
2026/05/09 20:13:07.319641 Is elevated: true
2026/05/09 20:13:07.319641 Sideloading enabled: true
2026/05/09 20:13:07.319641 S Mode: false
2026/05/09 20:13:07.319641 Conflicting service: false
2026/05/09 20:13:07.319641 Running in elevated context
2026/05/09 20:13:07.320146 Installing MSIX from C:\Users\User\AppData\Local\Temp\Claude-1118802876.msix (all-users: false)
2026/05/09 20:13:07.333029 Splash: 400x300, 8 frame(s), animated=true
2026/05/09 20:13:07.333029 System DPI: 96 (scale: 100%)
2026/05/09 20:13:07.346479 Verifying Authenticode signature on C:\Users\User\AppData\Local\Temp\Claude-1118802876.msix
2026/05/09 20:13:07.870236 WinVerifyTrust: MSIX signature is valid
2026/05/09 20:13:08.127267 Signature verified: MSIX signer matches bootstrapper
2026/05/09 20:13:08.127267 Squirrel process prefix: c:\users\user\appdata\local\anthropicclaude\
2026/05/09 20:13:08.127267 Checking for running Squirrel Claude processes...
2026/05/09 20:13:08.131990 No Squirrel Claude processes found
2026/05/09 20:13:08.131990 Checking for existing Claude MSIX packages...
2026/05/09 20:13:08.145219 Removing (user): Claude_1.6608.2.0_x64__pzs8sxrjxfjjc
2026/05/09 20:13:08.147773 WARNING: Remove failed for Claude_1.6608.2.0_x64__pzs8sxrjxfjjc: RemovePackage failed with HRESULT 0x80073CFA
2026/05/09 20:13:08.147773 Installing MSIX: C:\Users\User\AppData\Local\Temp\Claude-1118802876.msix
2026/05/09 20:13:08.148800 Extracted family name from MSIX manifest: Claude_pzs8sxrjxfjjc
2026/05/09 20:13:08.148800 Standard install (not split-account), using AddPackage
2026/05/09 20:13:08.148800 Installing via AddPackage (current-user)...
2026/05/09 20:13:08.403547 MSIX installation failed: AddPackage failed: AddPackage failed with HRESULT 0x80073D28
2026/05/09 20:13:08.403547 ERROR dialog (opening log): Installation failed: AddPackage failed: AddPackage failed with HRESULT 0x80073D28

Please share this log with us.
2026/05/09 20:13:15.523285 Elevated process exited with code 1
2026/05/09 20:13:15.523285 Elevation failed: elevated installer exited with code 1
2026/05/09 20:13:15.523285 ERROR dialog (with log path): Administrator access is required to install Claude with full features. You can try again or install without Cowork.

Steps to Reproduce

install latest Claude desktop

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

Claude Desktop latest download cannot install in order to run the --version arg

Platform

Other

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

_No response_

View original on GitHub ↗

This issue has 2 comments on GitHub. Read the full discussion on GitHub ↗

[BUG] Windows Desktop App: MSIX wedged in `Status: Servicing` — `Remove-AppxPackage` returns silent success without clearing registration (HRESULT 0x80073CFA / 0x80073D28)

Preflight Checklist

What's Wrong?

[BUG] Vibe Coded Windows Desktop App: MSIX wedged in Status: Servicing — Remove-AppxPackage returns silent success without clearing registration (HRESULT 0x80073CFA / 0x80073D28)

Preflight Checklist

Summary

Environment

Reproduction

1. Confirm CoworkVMService is gone

[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.

2. Elevate to SYSTEM via PsExec

nt authority\system

3. Attempt removal — returns without error, no output

4. Package still registered

PackageFullName Status

Claude_1.6608.2.0_x64__pzs8sxrjxfjjc Servicing

Steps to Reproduce

Claude Model

Is this a regression?

Last Working Version

Claude Code Version

Platform

Operating System

Terminal/Shell

Additional Information

[BUG] Vibe Coded Windows Desktop App: MSIX wedged in `Status: Servicing` — `Remove-AppxPackage` returns silent success without clearing registration (HRESULT 0x80073CFA / 0x80073D28)