[BUG]

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

I keep getting 'kicked out' of my paid account. I have paid for an account multiple times, on 2 different cards - and it keeps removing me from a paid account and demoting me to a free account. I have reached out to Fin and followed all steps recommended. At one point, Fin said to just request a chargeback from my credit card company for the duplicate charges. This is not a permanent solution as I had the same issue again this morning. My account was paid for on April 20th, but as of this morning I was kicked out of my paid account and asked to upgrade to a paid version. I then had to pay - again - to get all my data and projects back. yes i am signed into the correct account. I have cleared browser history etc. I am using the claude desktop on my apple.

What Should Happen?

I should have a paid account that bills monthly, not constantly being asked to upgrade or having to go through my credit card to dispute a charge. I would like a paid account, I am not looking for a refund.

Error Messages/Logs

None. I am not receiving any emails notifying me of the downgrade.

Steps to Reproduce

my account is linked to my email inspiredconsultingak@gmail.com

Claude Model

None

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

v1.6259.1

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Other

Additional Information

i have tried to use Fin to escalate, I have emailed 'support' to escalate, I have emailed usersafety to escalate. please help.