Max 20 subscriber — Weekly token limit exhausted in 3 days due to repeated infrastructure failures (April 2026)

Summary

I am a Claude Max 20 subscriber ($200/month). An entire week of professional development work has been destroyed by repeated infrastructure failures — and my weekly token limit is now nearly exhausted (90%) after just 3–4 days, not due to my usage, but due to YOUR infrastructure failures forcing repeated session restarts.

Support ticket filed: Conversation ID 215474107813955 — currently handled only by Fin AI bot with zero human response.

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Anthropic's Own Status Page Confirms the Failures

All of the following are documented on https://status.claude.com — these are Anthropic's own incident reports:

| Date | Incident |
|------|----------|
| April 15, 2026 | Claude.ai, API, Claude Code fully down ~3 hours. 6,000+ users affected. |
| April 20, 2026 | Claude.ai major disruption — file uploads failing |
| April 22–23, 2026 | Structured outputs failures across API |
| April 28, 2026 | Major Outage — 12,000+ users affected, Claude.ai + Claude Code + API all down ~78 minutes |

I was actively working through all of these incidents.

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Impact on My Work

Each session failure forced a full context rebuild:

• Load previous context → thousands of tokens wasted
• Re-explain state to Claude → more tokens wasted
• Attempt to resume work → session fails again → restart

Result:

• ~20 hours of professional development time lost
• Entire week of project progress erased and restarted multiple times
• Weekly token limit hit 90% in 3–4 days (normally spreads across full week)
• Monthly limit on track to be exhausted 2 weeks early
• Sessions still slow and unresponsive as of April 29, 2026 — problem NOT resolved

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Evidence

• Screenshot: Claude Code dashboard showing 3 sessions in "Needs input" status (stuck/uncompleted), all from the same work period
• Screenshot: Plan usage showing Weekly · all models at 90% with 1 day remaining to reset
• Source: https://status.claude.com (Anthropic's own documentation of outages)

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What I Am Requesting

Immediate (today):

• Reset or restore weekly usage limit — I am paying $200/month for a service I currently cannot use

Compensation:

1. Full refund of current billing period ($200)
2. One additional month of Max 20 at no charge
3. Token credit of 50,000 tokens for tokens burned by infrastructure failures
4. Written acknowledgment from a human team member (not Fin) that these outages impacted my account

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Escalation

Support email sent April 29, 2026 — Conversation ID 215474107813955.
Response received: only Fin AI bot. No human response.

If no human response within 24 hours, I will proceed with:

• Public post on Reddit r/ClaudeAI and X @AnthropicAI
• BBB complaint (Anthropic PBC, San Francisco)
• FTC complaint via ReportFraud.ftc.gov
• Chargeback via card provider ("Service Not Rendered")

This is not an isolated complaint — multiple GitHub issues document the same pattern of Max subscribers losing tokens and work time to infrastructure failures with no compensation:

• #21601 — $440 refund request after WSL2 failures
• #29289 — Extra Usage charges while service was unusable
• #24727 — Usage meter showing incorrect values