[BUG]

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Dear Anthropic Support Team,

Within the past two days, I have received five invoices from your platform. Three for “Gift Pro” and two for “Gift Max 5”.

I did not request or authorize any of these purchases.

At the time these invoices were generated, I was not actively using Claude. This raises serious concerns about unauthorized activity on my account.

As a precaution, I have already contacted my bank and blocked my credit card, as I am concerned my payment details may have been compromised.

I need immediate clarification on the following:

How these invoices were generated
Whether my account has been accessed by a third party
What steps you are taking to secure my account and data
Confirmation that these charges will be fully reversed
This situation has significantly impacted my trust in your platform. I expect a prompt and thorough response from a human representative addressing this issue.

Kind regards,
Nils

Dear Anthropic Support,

I am writing to formally request a refund for a charge on my account that I did not authorize.

Under Dutch consumer law (Burgerlijk Wetboek, artikel 6:230o), consumers have the right to withdraw from online purchases within 14 days without giving a reason. I hereby exercise this right and demand a full refund of the amount charged.

If I do not receive a response within 5 business days, I will initiate a chargeback through my bank and file a complaint with the ACM (Autoriteit Consument & Markt).

Please confirm receipt of this email and the expected timeline for my refund and only end the conversation when the refund is completed.

Kind regards,
Nils

What Should Happen?

They should respond to me

Error Messages/Logs

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Steps to Reproduce

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Claude Model

Not sure / Multiple models

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

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Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_