[Bug] Claude Max weekly usage limit window shorter than 7 days

Bug Description
Subject: Max 5x weekly limit window shorter than 7 days - Fin unable to escalate Hi, I'm a Claude Max 5x subscriber and I'd like to formally report a bug with my weekly usage limit, after Fin AI Agent was unable to escalate it. The issue: my weekly window is demonstrably shorter than the 7 days my subscription guarantees. Facts: - Today is Friday, April 24, 2026. - My first prompt this week was earlier today (Friday). - Settings > Usage shows: Weekly limit (All models) 1% used, resets Tuesday at 12:00. - That is approximately 4 days from now, not 7. - This is not the first time. Previously my weekly reset moved from Friday back to Thursday, so the window has now shrunk twice on my account. Screenshot of the Usage page is attached. I already went through the in-app support chat. Fin acknowledged that "resets Tuesday at 12:00" on Friday April 24 is not consistent with a 7-day rolling window, but stated it could not escalate to a human specialist or report this to engineering, and instead suggested I use /bug in Claude Code — which is intended for CLI bugs, not account-level quota issues. I'm asking for: 1. A human review of my account's weekly window behavior. 2. This issue forwarded to engineering, since it appears to be a bug in the rolling 7-day window logic. 3. If possible, restoration of the lost days on the current weekly window. Happy to provide any further timestamps or screenshots if needed. Thanks, Gellért

Environment Info

• Platform: win32
• Terminal: windows-terminal
• Version: 2.1.119
• Feedback ID: 574d50e7-3039-45bd-858f-bd9c315b8455

Errors

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