[BUG] Crash Claude App

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Hi,

I'd like to file a bug report for a Claude Desktop launch failure.

Claude Desktop version: 1.3109.0.0
Windows version: Windows 11 24H2
Error message: "Claude Desktop failed to launch. Please check for updates and try again. If the issue persists, contact support at support.claude.com"
Logs: None — no entries in Windows Event Viewer (Windows Logs → Application) and no Claude or AnthropicClaude folders exist in AppData\Roaming or AppData\Local.

The app appears installed according to PowerShell (SignatureKind: Developer), but it never gets far enough to generate any logs.

Claude Code /doctor output:

Diagnostics
  └ Currently running: native (2.1.92)
  └ Path: C:\Users\phdel\.local\bin\claude.exe
  └ Invoked: C:\Users\phdel\.local\bin\claude.exe
  └ Config install method: native
  └ Search: OK (bundled)
  Warning: Native installation exists but C:\Users\phdel\.local\bin is not in your PATH
  Updates
  └ Auto-updates: enabled
  └ Auto-update channel: latest
  └ Stable version: 2.1.98
  └ Latest version: 2.1.114
  Version Locks
  └ No active version locks

Steps already tried:

• Updated Windows 11 to the latest version
• Uninstalled and reinstalled the app from claude.com/download
• Deleted residual AppData folders (none existed)
• Ran the app as administrator
• Removed packages via PowerShell and reinstalled
• Enabled "Allow all trusted apps to install" via Group Policy Editor

None of these resolved the issue. Please let me know if you need any additional information.

Thank you.

What Should Happen?

Claude should launch

Error Messages/Logs

Claude desktop failed to launch

Steps to Reproduce

Download Claude Desktop (version 1.3109.0.0) from claude.com/download (x64 installer)
Install the app on Windows 11 24H2
Open Claude Desktop from the Start menu
The error message appears immediately: "Claude Desktop failed to launch. Please check for updates and try again."

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.114

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_