[BUG] Routines does not trigger on github PR open

If this is the wrong support channel, please tell me the correct one.

The Routine not triggering on GitHub PR open — especially combined with the fact that you disconnected your GitHub account after creating the routine — points to an identity continuity failure: the routine was created with an OAuth identity that no longer exists in the current Claude Code session.

From an agent identity perspective, Routines that depend on external service connections (GitHub OAuth) inherit the identity at creation time. When that identity is disconnected, the routine loses its ability to authenticate the webhook or poll for PR events — but rather than surfacing an error ("this routine requires GitHub authorization that is no longer valid"), it silently does not trigger.

Two diagnostic steps:

1. Reconnect the same GitHub account that was used when the routine was created and verify if triggers start working. If yes, the issue is that disconnecting invalidates the routine's stored credentials without notifying you.

**2. Check whether the routine is monitoring the public openwrt/openwrt repo** or a private fork. GitHub webhooks for public repos that belong to organizations (not your account) have additional permission requirements — the routine may need an OAuth scope that grants read access to that specific org's PRs.

Two fixes:

• Routine health check at creation time: before saving the routine, verify the required OAuth scopes are present and surface a warning if they are not.
• Identity loss notification: when a connected account used by a routine is disconnected, immediately surface a warning for each affected routine: "GitHub routine for openwrt/openwrt requires reconnection."

I removed all routines and disconnected the github account.

Then I connected the github account again and stet up the Claude code routine again.

Setting up the routine worked. After this it still does not work.

It says this about the configuration:

Repositories
openwrt/openwrt
Triggers on
openwrt/openwrt
Pull request opened

Are there any logs I can look at?
Is githuib logging anything I can see?
Are there debug logs at Antropic side I can look at?

I used the web Claude Code version and told it to do a PR review. It posted this review: https://github.com/openwrt/openwrt/pull/22950

I used this input:

Hi pleas run a code review on https://github.com/openwrt/openwrt/pull/22950 and post the results in the PR,

Review this OpenWrt pull request for problems and policy violations.
...

@hauke are you able to share the ID of your routine? It's in the URL when you're on the routine page (looks like trig_...)

@hauke just to clarify, this is for PRs from forks, yes? At the moment we don't support those in routines.

Hi @ashwin-ant
This is the URL: https://claude.ai/code/routines/trig_01BmgqfT4gCFbg4Txg1EfRXK

Yes this is for PRs from forks. This is a pretty standard work flow for open source projects.

In the https://github.com/anthropics/claude-code-action I was able to make this work with some changes to the code.

I assumed that routines work on PRs from forked repositories. The documentation mentions this example use case:

External contributor triage: from fork is true. Routes every fork-based PR through an extra security and style review before a human looks at it.

https://code.claude.com/docs/en/routines

We worked around this problem by using a github action to send a manual web trigger to the Claude routine. See here: https://github.com/openwrt/actions-shared-workflows/commit/2d30538852ffcf4843587efa33b750717dd9eb15