[BUG] Scrolling Claude Response with Keyboard Stopped Working

im facing the same issue. on both mac and my ubuntu vm, when I go to rewind the arrow keys don't work. Neither does the ESC key.

This is navigation-integrity failure on a core inspection path.

If keyboard scrolling of Claude responses stops working, the user loses a primary way to inspect long outputs precisely — especially in accessibility-heavy or keyboard-first workflows. That turns ordinary reading and verification into a friction problem, but also a trust problem when users can no longer efficiently examine the full record.

Why it matters:

• long responses, logs, and diffs are often only useful if you can traverse them accurately
• keyboard navigation is not a nice-to-have for many users; it is the main control surface
• once navigation breaks, the visible transcript becomes harder to audit even if the data technically still exists

I would want clarity on:

1. whether the regression is in focus handling, keybinding dispatch, scroll container ownership, or virtualization/rendering
2. whether mouse scrolling still works while keyboard events are dropped
3. whether the failure affects only response panes or any long content surface in the app

In agent tools, inspection is part of control. If users cannot reliably move through the record, the evidence trail becomes materially less usable.

Same issue. Using the scroll bar is terrible; it's thin, hard to grab, and makes the window scroll at a wildly fast pace with no ability to stop precisely where needed. It makes Claude Cowork nearly unusable.

This issue is severely impeding me with Claude 1.7196.0 on macOS Tahoe 26.4.1. I agree with the prior comments. Very frustrating.

Same issue on Windows with Claude Desktop version 1.7196.0 . Arrow keys don't scroll the chat thread after clicking on a response. Page Up/Down also doesn't work. Only the scrollbar and mouse wheel work. This is a real pain on a laptop without a mouse.

In our case everything broke today, up/down scroll through history, mouse scroll does nothing, scroll bar not appearing in claude console (VSCode terminal, Rider Terminal both under git bash)

Same issue. In the Chat window, clicking anywhere in the conversation thread and pressing arrow keys, PgUp, PgDn, or any other keyboard navigation keys does nothing. The only way to scroll is by dragging the tiny vertical scrollbar, which is especially painful in long conversations. As a workaround I've been using claude.ai in Chrome, where keyboard scrolling works fine for chats, but not for Claude Code projects since those are desktop-only. I do most of my work in Claude Code, so this is particular frustrating. Would love to see this fixed.

I see the same issue on Windows 10. I use the Claude Code extension in VS Code, where the problem does not occur of course. A reboot fixes it as long as I remain in the Claude Desktop app. Once I switch to another window, the issue returns sometimes.

As another info, on my win11 VSC install the scroll work perfectly well. On windows 10 it breaks. It might also be extension related as my Win10 install has several more of them.
The current (impractical) workaround : ctrl+o > history scroll works