[BUG] CLAUDE COWORK AND CODE INCOMPATIBLE WITH WINDOWS 11 HOME ASUS ZENBOOK W/ SNAPDRAGON

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

I bought claude pro yesterday only to find out that cowork doesnt even work on Windows 11 Home. I used the chat to help me troubleshoot and done everything it's told me but still not working. Including enabling something on my laptop, reinstalling, and restarting laptop. Any help is appreciated!!

Here's the issue it's giving me: Failed to start Claude's workspace

HCS operation failed: failed to start VM: HcsWaitForOperationResult failed with HRESULT 0x80004001: {"Error":-2147467263,"ErrorMessage":"Not implemented","ErrorEvents":[{"Message":"'cowork-vm-27b52b6a' failed to start. (Virtual machine ID C36B1D0B-216B-5059-A981-4292B008F2E7)","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12030,"Flags":13,"Data":[{"Type":"String","Value":"cowork-vm-27b52b6a"},{"Type":"String","Value":"C36B1D0B-216B-5059-A981-4292B008F2E7"}]},{"Message":"'cowork-vm-27b52b6a' Microsoft Virtual BIOS (Instance ID AC6B8DC1-3257-4A70-B1B2-A9C9215659AD): Failed to Power on with Error 'Not implemented' (0x80004001). (Virtual machine ID C36B1D0B-216B-5059-A981-4292B008F2E7)","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12010,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-27b52b6a"},{"Type":"String","Value":"C36B1D0B-216B-5059-A981-4292B008F2E7"},{"Type":"String","Value":"Microsoft Virtual BIOS"},{"Type":"String","Value":"%%2147500033"},{"Type":"String","Value":"0x80004001"},{"Type":"String","Value":"AC6B8DC1-3257-4A70-B1B2-A9C9215659AD"},{"Type":"String","Value":""}]}],"Attribution":[{"OperationFailure":{"Detail":"Start"}},{"VirtualDeviceFailure":{"Detail":"PowerOnCold","Name":"Microsoft Virtual BIOS","DeviceId":"ac6b8dc1-3257-4a70-b1b2-a9c9215659ad","InstanceId":"ac6b8dc1-3257-4a70-b1b2-a9c9215659ad"}}]}
Restarting Claude or your computer sometimes resolves this. If it persists, you can reinstall the workspace.

What Should Happen?

anthropics should refund my money or fix this asap. its why i bought it.

Error Messages/Logs

Steps to Reproduce

not sure what this is asking but i downloaded it from anthropics website.

Claude Model

Not sure / Multiple models

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

Version 1.1062.0 (b81bcd)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

<img width="1097" height="1092" alt="Image" src="https://github.com/user-attachments/assets/5248e223-f6a7-4aef-b39a-2fac3034a95b" />