Chrome extension: screenshots exceed 2000px limit on HiDPI displays
Resolved 💬 8 comments Opened Apr 9, 2026 by realwigu Closed Jun 5, 2026
Bug Description
When using Claude computer use in Chrome on a high-resolution (Retina/HiDPI) display, the extension takes screenshots that exceed the 2000px max dimension limit for multi-image API requests. This causes the following error:
messages.1.content.104.image.source.base64.data: At least one of the image dimensions exceed max allowed size for many-image requests: 2000 pixels
This effectively breaks computer use on high-resolution screens, as the extension takes multiple screenshots during a session and they all exceed the limit.
Expected Behavior
The Chrome extension should automatically downscale screenshots to stay within the API's image size limits before sending them.
Environment
- Device: MacBook Pro M5 Max
- OS: macOS (Darwin 25.3.0)
- Browser: Chrome
- Display: Retina / HiDPI (native resolution exceeds 2000px)
Workarounds
- Resize the browser window to be smaller than 2000px
- Increase display scaling to reduce effective resolution
- Zoom in within Chrome
None of these are great UX — the extension should handle this automatically.
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