[BUG] Max 20x plan ($200/mo) — quota exhausted in ~1h, making the product unusable for our team

We are a development team with 1 Max 20x subscription ($200/mo) and 2 Max 5x subscriptions ($100/mo each) — totaling $400/month on Claude Code.

Since approximately March 23, 2026, our Max 20x plan quota has been exhausting in roughly 60–90 minutes with the exact same usage patterns that previously lasted the full 5-hour window without issues. This is happening consistently, not just during peak hours.

Impact

• Our team cannot work. We are blocked multiple times per day waiting for quota resets.
• Usage behavior has not changed — same types of tasks, same frequency, same codebase.
• We have tried switching between Opus and Sonnet, starting fresh sessions, and updating to the latest version. The problem persists.

What we've tried

• Updated Claude Code to latest version (v2.1.91, autocompact fix included)
• Alternating between Sonnet and Opus to spread across separate limits
• Avoiding peak hours (5am–11am PT)
• Shorter sessions with fresh conversations

Our concern

We are paying $400/month across 3 subscriptions and the product has become unusable. We are actively evaluating alternatives from other providers (Cursor, Windsurf, GitHub Copilot) and considering cancelling all 3 subscriptions if this is not addressed transparently.

What we need

1. Acknowledgment that this is a known issue affecting Max 20x subscribers
2. Transparency on root causes beyond the autocompact fix — the problem persists post-patch
3. A timeline for resolution or, at minimum, honest communication about capacity constraints
4. Consideration for affected subscribers — credit, extended limits, or some form of remediation for the weeks of degraded service

Environment

• Plan: Max 20x ($200/mo) + 2× Max 5x ($100/mo)
• Claude Code version: 2.1.91
• Model: Opus 4.6 (1M context)
• OS: Windows 11
• Related issues: #38335, #41788, #41930, #41767

We appreciate the product when it works — but right now, it doesn't. Please communicate with your paying customers.