[BUG] Claude Desktop - Code mode (CCD) fails with SSL cert verification behind Zscaler proxy

Resolved 💬 3 comments Opened Apr 3, 2026 by imbimbi Closed Apr 7, 2026

Preflight Checklist

  • [x] I have searched existing issues and this hasn't been reported yet
  • [x] This is a single bug report (please file separate reports for different bugs)
  • [x] I am using the latest version of Claude Code

What's Wrong?

  • Unable to use Claude desktop Code mode in Mac, behind Zscaler.
  • Code mode (CCD) fails with SSL cert verification behind Zscaler proxy
  • install_ca_certificates completes in 0ms, finds no certs
  • Chat and Cowork modes work fine
  • Zscaler Root CA is in system keychain with admin trust
  • Claude Desktop v1.569.0 on macOS

What Should Happen?

Should be able to use Claude desktop code mode in Mac, behind ZScaler

Error Messages/Logs

Steps to Reproduce

Run the setup I mentioned with those version numbers. Claude desktop Code mode does not connect to Anthropic APIs.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

Claude Desktop v1.569.0 on macOS

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_

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