[BUG] Claude Desktop installer fails on Windows Canary 26200 + AtlasOS: 0x80073CF9 MSIX failure, ghost PackageFamily in StateRepository, --no-cowork serves ARM64 on x64
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
Every install attempt fails instantly with HRESULT 0x80073CF9 / inner error 0x80070490 ("Failure in the Evaluated state handler"). The StateRepository-Machine.srd SQLite database contains a PackageFamily row for Claude_pzs8sxrjxfjjc with no corresponding Package entry. Windows treats every fresh install as an update-over-missing-files and rejects it immediately. Event ID 472 in AppXDeploymentServer confirms Windows tries to move a package folder that doesn't exist (0x80070002) on every attempt.
Verified via direct SQLite query:
SELECT * FROM PackageFamily WHERE PackageFamilyName LIKE '%Claude%';
-- Returns row ID 154: Claude_pzs8sxrjxfjjc
SELECT * FROM Package WHERE PackageFullName LIKE '%Claude%';
-- Returns nothing
No Claude files exist on disk in WindowsApps or Deleted. All MSIX services running (AppXSvc, StateRepository, ClipSVC). All dependencies present (WindowsAppRuntime 1.2-1.8, VCLibs, UI.Xaml). No blocking policies found.
What Should Happen?
Claude Desktop installs successfully on Windows Canary 26200.
Error Messages/Logs
AddPackage fails instantly (~250ms) every time with HRESULT 0x80073CF9. The installer never gets past the "Evaluated state handler" check. The error dialog that should offer "install without Cowork" does not appear.
Relevant log excerpt:
Installing via AddPackage (current-user)...
MSIX installation failed: AddPackage failed: AddPackage failed with HRESULT 0x80073CF9
ERROR dialog (with log path): Administrator access is required to install Claude with full features. You can try again or install without Cowork.
Steps to Reproduce
- Install Claude Desktop on Windows Canary build 26200 with AtlasOS debloat applied
- Install fails, leaving a ghost PackageFamily entry in StateRepository with no corresponding Package
- Every subsequent install attempt fails identically with 0x80073CF9
- Rebooting, clearing temp files, removing AppxPackage, deleting WindowsApps folders, and manually replacing StateRepository-Machine.srd all fail to resolve it
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
N/A - This bug is with the Claude Desktop installer (ClaudeSetup.exe), not Claude Code CLI. Unable to install Claude Desktop to obtain a version.
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
PowerShell
Additional Information
- OS: Windows 10.0.26200 (Insider Canary channel)
- Debloat: AtlasOS applied
- Architecture: x64 (AMD Ryzen 7800X3D)
- Claude installer version: 1.1.8629
- SHA256: 1d0e38aaf371de09f4102d1f9504cdde4c314247b07aa3f068e17f573be1f16e
- All MSIX services running: AppXSvc, StateRepository, ClipSVC, AppReadiness
- Sideloading: enabled
- S Mode: false
- Developer Mode: not required (sideloading already enabled)
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