[DOCS] Nepali users cannot create Claude Code account using NTC number

Documentation Type

Missing documentation (feature not documented)

Documentation Location

https://docs.anthropic.com/en/docs/claude-code/getting-started

Section/Topic

Account Registration / Phone Number Verification

Current Documentation

Current Documentation

The documentation explains how to get started with Claude Code and account setup, but it does not mention any limitations or requirements regarding supported countries or phone number formats.

There is no information about:

• Supported regions or telecom providers
• Phone number format requirements (e.g., +977 for Nepal)
• Potential OTP delivery issues

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What's Wrong or Missing?

What's Wrong or Missing?

The documentation does not clarify whether Nepali phone numbers (especially NTC) are supported.

Because of this:

• Users attempt registration assuming global support
• Registration fails without clear explanation
• No troubleshooting steps are provided

There is also no guidance on:

• What to do if OTP is not received
• Whether certain telecom networks are unsupported
• Alternative verification methods

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Suggested Improvement

Suggested Improvement

The documentation should clearly include:

1. Supported Countries and Networks

• List supported regions for phone verification
• Mention any known limitations (e.g., certain telecom providers)

1. Phone Number Format Guide

• Example formats for international users
• Explicit mention of country codes (e.g., +977 for Nepal)

1. Troubleshooting Section

• What to do if OTP is not received
• Common errors and their fixes
• Suggestions like retrying, using a different network, etc.

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Impact

High - Prevents users from using a feature

Additional Context

Suggested Text

"Phone number verification is required for account creation. Please ensure your number is in international format (e.g., +977XXXXXXXXX for Nepal). Note: Some regions or telecom providers may experience issues receiving OTP codes. If you do not receive an OTP, try again or use an alternative number if available."

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Impact

High

This issue can block users from entire regions (e.g., Nepal) from successfully registering, leading to confusion and poor user experience.

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Additional Context

• Issue observed with NTC (Nepal Telecom) numbers
• No mention of this limitation in current docs
• Adding this information would reduce support requests and improve onboarding

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