[BUG] Mobile verification problem while signing up
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
Hi,
I am trying to sign up for Claude Code, after entering email, I was prompt to enter phone number for verification.
I'm from Serbia i tried multiple phone numbers, multiple laptops, for all numbers i got errors such as:
"Unable to send verification code to this number. Try a different number or try again later."
Or
"Too many verification attempts. Wait and try again later."
I've got this rate limiting error even couple of times on first try. I've been trying to sign up for couple of days.
The format of mobile number I entered was in international format for Serbia and I see that my country is on list of accepted countries.
Also, I see that in last couple of days a lot of people were posting about same issue on other platforms.
What Should Happen?
When I am prompt to enter mobile for verifying account for first time while signing up, after entering valid mobile phone in international accepted format for Serbia +381 ***** i should receive OTP code on my mobile device.
Error Messages/Logs
Unable to send verification code to this number. Try a different number or try again later.
Too many verification attempts. Wait and try again later.
Steps to Reproduce
- On the Claude Code web login page choose way of signing in
- Choose to continue with email
- In field for email, enter valid email address and click continue with email
- You will receive OTP code on your email
- Enter right code in required field
- After successful email verification you will be redirected to https://claude.ai/onboarding
- Accept terms and use and click create account
- Prompt to enter mobile phone number to get verified
- Entering mobile phone in international format +381 ***
- Got error "Unable to send verification code to this number. Try a different number or try again later."
Claude Model
None
Is this a regression?
I don't know
Last Working Version
_No response_
Claude Code Version
none
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
PowerShell
Additional Information
_No response_
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