[OPEN LETTER] Material Breach of Contract and Support System Failure - jclee8@cuk.edu

To the Anthropic Management and Community

I am a professional subscriber to the Claude Max plan ($200/month) for account jclee8@cuk.edu. I am writing to publicly disclose a material breach of contract and a systemic failure in Anthropic's support infrastructure.

1. Material Breach of Contract: Unilateral Service Degradation

When I entered into the $200 Max agreement, the value proposition was based on a unified effort for Claude’s top-tier models. Anthropic has unilaterally fragmented this into a 3-tier structure, effectively raising prices and devaluing the original contract terms for existing subscribers.

2. Deceptive Pricing: 1M Context Fragmentation

Despite paying for the highest tier ($200/month), Anthropic has introduced a separate, additional fee for 1M context windows. This bait-and-switch tactic—where features expected under a premium plan are carved out for extra fees—is a violation of stable pricing agreements.

3. Systemic Support Failure: Technical Errors in Refund System

My attempts to resolve this have been blocked by technical failures in Anthropic's automated refund tool. The system falsely claims "previous refunds" exist to deny eligibility. This failure of your internal recourse mechanism has left me with no choice but to escalate.

Final Notice

I have initiated documentation for a formal chargeback through my bank (Shinhan Card JCB) for breach of contract and service degradation. I prefer an amicable refund for account jclee8@cuk.edu but will proceed with the dispute if no manual intervention occurs.

Lee Jong-cheol