[BUG] Claude plugin for PowerPoint — country/region selection fails, blocks installation

Resolved 💬 3 comments Opened Feb 22, 2026 by sethuvgeorge-source Closed Mar 22, 2026

Bug Description

When installing the Claude plugin for PowerPoint, the country/region selection dropdown does not properly register the selection. Selecting "New Zealand" as the country/region appears to not be saved/applied. As a result, clicking "Open in PowerPoint" on the next page fails with an error.

Error Message

The action couldn't be performed because Office doesn't recognise the command it was given.

Environment

  • OS: Windows 11 Pro 10.0.26200
  • Claude Desktop version: 1.1.3963

Steps to Reproduce

  1. Attempt to install the Claude plugin for PowerPoint
  2. On the confirmation details page, select "New Zealand" as the country/region
  3. The selection does not appear to be registered/saved
  4. Proceed to the next page and click "Open in PowerPoint"
  5. Error popup appears: "The action couldn't be performed because Office doesn't recognise the command it was given"

Expected Behavior

  • Country/region selection should be properly saved
  • Clicking "Open in PowerPoint" should successfully launch and install the plugin

Additional Context

The issue appears to be with the country/region form field not properly capturing the selection, which may cause the installation payload to be incomplete or malformed, leading to the Office error on the next step.

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