### Preflight Checklist - [x] I have searched [existing issues](https://github.com/anthropics/claude-code/issues?q=is%3Aissue%20state%3Aopen%20label%3Abug) and this hasn't been reported yet - [x] This is a single bug report (please file separate reports for different bugs) - [x] I am using the latest version of Claude Code ### What's Wrong? Claude Desktop installer fails on Windows 11 Home version 25H2 (Build 26200) with error message "claude desktop couldn't install please check for software

[BUG] Claude Desktop installation fails on Windows 11 25H2 (Build 26200) - "couldn't install please check for software updates"

Status Closed — not planned

Maintainer reply None cached

Activity 14 comments · opened Feb 14, 2026 · closed Jun 4, 2026

Preflight Checklist

[x] I have searched existing issues and this hasn't been reported yet
[x] This is a single bug report (please file separate reports for different bugs)
[x] I am using the latest version of Claude Code

What's Wrong?

Claude Desktop installer fails on Windows 11 Home version 25H2 (Build 26200) with error message "claude desktop couldn't install please check for software updates"

What Should Happen?

Claude Desktop should install.

Error Messages/Logs

We're so sorry, Claude Desktop failed to launch. Please check for updates and try again. If the issue persists, contact support.

Steps to Reproduce

Running Windows 11 Home 25H2 (Build 26200.7623)
Enabled Developer Mode in Windows Settings
Downloaded Claude Desktop installer from https://claude.com/download (Windows x64)
Ran installer
Installer fails with error: "claude desktop couldn't install please check for software updates"

Expected Behavior

Claude Desktop should install successfully on Windows 11 25H2, as this is a stable release channel.

Actual Behavior

Installation fails immediately with error message. Windows is fully updated (latest security update KB5074109 installed).

Additional Context

No prior Claude Desktop installation on this machine
Windows Update shows system is up to date
Jumped to Build 26200 via Feature Update KB5055456 (25H2 enablement package) on 10/22/2025
Not enrolled in Windows Insider program - this is stable 25H2 release

Related Issues

This may be related to other Build 26200 issues:

#25136 (yukonSilver marked unsupported on Build 26200)
#24918 (Windows 11 Home compatibility)

Claude Model

None

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

v1.1.2685.0

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Other

Additional Information

_No response_

View original on GitHub ↗

13 Comments

github-actions[bot] · 6 months ago

Found 3 possible duplicate issues:

This issue will be automatically closed as a duplicate in 3 days.

If your issue is a duplicate, please close it and 👍 the existing issue instead
To prevent auto-closure, add a comment or 👎 this comment

🤖 Generated with Claude Code

NAGA-29 · 6 months ago

It's the same symptoms.

kang49 · 6 months ago

It's the same with me

human-vc · 6 months ago

same...

RosieBryce · 6 months ago

I have the same thing:

OS: Windows 11 Pro, 25H2, Build 26200.7840
Symptom: CoworkVMService crashes immediately, no log file created, Claude reports "Virtualization not enabled"
5x EventID 1 from CoworkVMService in Application log; Get-VM returns nothing; all virtualisation correctly configured (Hyper-V enabled, hypervisorlaunchtype Auto, vmcompute running)
No log file created
Empty crash messages

OneRevlis · 6 months ago

I had same issue I checked the logs file in %APPDATA%\Claude\logs. OneDrive was causing the issue for me. Working now for me after fixing a conflicting document folder issue

AndyTGardner · 6 months ago

Thanks for the heads-up. I identified and resolved my OneDriveconfiguration
issue, too.
Thank you very much!

On Sat, Feb 21, 2026 at 2:30 PM OneRevlis @.***> wrote:

OneRevlis left a comment (anthropics/claude-code#25829) <https://github.com/anthropics/claude-code/issues/25829#issuecomment-3939613012> I had same issue I checked the logs file in %APPDATA%\Claude\logs. OneDrive was causing the issue for me. Working now for me after fixing a conflicting document folder issue — Reply to this email directly, view it on GitHub <https://github.com/anthropics/claude-code/issues/25829#issuecomment-3939613012>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABQDQY42D6SYXEXHN72XIRL4NDMCFAVCNFSM6AAAAACVE7NTNOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTSMZZGYYTGMBRGI> . You are receiving this because you authored the thread.Message ID: @.***>

Nassim1244 · 6 months ago

I had the same issue.
I solved it using the MSIX installation:
https://support.claude.com/en/articles/12622703-deploy-claude-desktop-for-windows

Install for single user ``powershell Add-AppxPackage -Path "Claude.msix" ``

AissuLegris · 5 months ago

Same issue with
Édition Windows 11 Professionnel
Version 24H2
Installé le ‎07/‎12/‎2024
Build du système d’exploitation 26100.7840
Fonctionnalité Pack d’expérience de fonctionnalités Windows 1000.26100.291.0

Not solved with other installation process

michaelf988 · 5 months ago

Same here, but under Mac OS 26.3 (25D125).
Uninstalled several times, deleted all files mentioning "claude" or "anthropic", rebooted, reinstalled, cleared caches and temp files, but nothing works.

"We are so sorry, Claude Desktop failed to launch. Please check for updates and try again. If the issue persists, contact support."

AI3-Nomei · 4 months ago

Devastated with the "desktop failed to launch" error. The Windows build number is 26200.8117

tekguy · 3 months ago

I just downloaded and it finally works again! I am able to install Claude desktop.

Version: Claude 1.5354.0 (9a9e3d) 2026-04-29T01:14:34.000Z

github-actions[bot] · 2 months ago

Closing for now — inactive for too long. Please open a new issue if this is still relevant.

Showing cached comments. Read the full discussion on GitHub ↗