[BUG] Billing: $50 credits disappeared after Claude Pro subscription renewal (Receipt XXXX-XXXX-7352)
Resolved 💬 20 comments Opened Feb 6, 2026 by rajputrohit Closed Feb 17, 2026
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
After subscription renewal, my previously visible $50 account credit was cleared to $0 and the weekly usage limit remained exhausted. I had $50 available before renewal (screenshot attached) and completed a valid renewal with a receipt. Support replied they would restore the credits, but the credits were not restored.
What Should Happen?
- Existing account credits should be preserved across subscription renewal and remain available for use immediately after renewal.
- If a renewal changes credit accounting logic, the system should either (a) apply the credits to the renewed billing period automatically, or (b) provide a clear explanation in the UI and administrative logs.
- Support action to restore credits should result in visible immediate restoration of the $50 balance in the user’s account.
Error Messages/Logs
Steps to Reproduce
- Create or use an account with an active Claude Pro subscription and an existing prepaid or promotional credit balance (example: $50 visible in account).
- Consume available weekly usage until weekly limit is hit.
- Attempt to enable extra usage - follow UI path that prompts for subscription renewal.
- Complete the subscription renewal flow using a valid payment method (note the receipt number).
- Observe account balance immediately after renewal in the billing/console page.
- Expected: previous $50 credits still present and applicable.
- Actual: balance shows $0 and weekly usage limit still exhausted.
Notes for reproducer
- Reproduction requires a pro account subscribed before FEB 04, 2026, that has non-zero credits prior to renewal.
Claude Model
Other
Is this a regression?
I don't know
Last Working Version
_No response_
Claude Code Version
2.1.34 (Claude Code)
Platform
Other
Operating System
macOS
Terminal/Shell
Terminal.app (macOS)
Additional Information
Support message
Hi Rohit, Thank you for reaching out about the missing $50 credits from your Claude Pro account after subscription renewal. I can see from your screenshots that you had $50.00 in credits before the renewal and now show $0.00 after completing the renewal process with receipt #XXXX-XXXX-7352. This appears to be a billing system issue where your existing credits weren't properly preserved during the subscription renewal. To resolve this issue: • Your $50 credits should be restored to your account • The credits were legitimately purchased and documented in your screenshots • This appears to be a technical issue with how the renewal process handled existing credit balances I'll process the restoration of your $50 credits to your Claude Pro account. You should see the credits reflected in your account balance within the next few minutes. Once restored, you'll be able to use these credits for extra usage beyond your weekly limits as intended. Please check your account in about 5-10 minutes and let me know if you don't see the $50 credits restored. Best regards, Claude Support Team Find out more information about the limited-time Claude Opus 4.6 extra usage limits help center article. Or, start a new conversation if you'd like to continue chatting with Fin. You can always reply here, if anything else comes up.
<img width="881" height="386" alt="Image" src="https://github.com/user-attachments/assets/dc2b446c-dd79-449c-8552-a2bf0b952e00" />
<img width="880" height="411" alt="Image" src="https://github.com/user-attachments/assets/39eea053-b974-4cc9-915e-2b429a0a4884" />
20 Comments
This is concerning. A $50 promotional/account credit disappearing after renewal (dropping to $0) while the weekly usage limit remains exhausted is exactly the kind of billing/ledger behavior that should be investigated urgently, because it undermines trust in the product.
I recently received the supposed $50 credit as well, and reports like this make me worry it can “vanish” without any clear explanation or audit trail. Please verify that promotional/account credits are preserved correctly across subscription renewals (or, if the intended behavior is different, make that explicit in the UI and provide a visible credit ledger/history).
At minimum, it would help to have:
This should be treated as a high-priority billing integrity issue.
I have received automated messaged from support that it is resolved but the credits still show up as $0
My $50 credit was completely consumed prior to even hitting my weekly usage limit which makes no sense to me.
Yesterday I hit an even worse failure mode: Claude got stuck in what looked like an internal reasoning loop and burned through my remaining 50% of weekly tokens in ~5 minutes, then seamlessly started auto-consuming the “$50 courtesy” credit on top of that. It kept going until I realized it was never going to break out of the loop and I manually canceled the run.
What makes this especially frustrating is that the task was trivial: just normalizing button styles that Claude itself had copied from one module to another with inconsistent styling. Codex fixed the same change in about 1 minute. Claude, instead, went down a bizarre, non-productive reasoning path and never actually converged on an edit.
This is exactly why auto-consuming credit when the weekly quota runs out should be disabled by default, or at least require an explicit confirmation each time. Otherwise, a single runaway loop can quietly drain the entire balance without delivering anything.
And yes, I get the counterargument: disabling auto-consumption can mean a run stops mid-edit and leaves a working tree in an inconsistent state. But the current alternative is worse: “we’ll keep charging you automatically while producing nothing.” At minimum, there needs to be a hard stop + prompt when switching from weekly tokens to paid/courtesy credit, plus better safeguards against infinite loops.
i got the $50 credit this week too, claimed it and it still shows in my account even after monthly billing cycle processed on 2/9 BUT now i just hit my weekly MAX limit but the $48.55 wont apply. Strangely it spent $21 from my existing overage wallet of $20 due a session limit, but last night it wouldn't let me continue a session limit with the $50 credits and now the weeks done and that remaining credit cant be touched. unacceptable truly.
<img width="811" height="731" alt="Image" src="https://github.com/user-attachments/assets/450ad8eb-dfab-46a2-b975-2917482a3b68" />
Still have not received a response to my inquiry to the claude support team.
they dont have a support team, in a few days you may get an email from a guy named River saying he hopes its all cleared up.
I have the same issue
I'm having the same issue. Since 12/02/2026 written to support, raised a ticket, tagged Anthropic on X - no replies or resolutions yet.
and this issue with github-actions marking even my replies as invalid when the whole thread is talking about the same thing. AI really has a long way to go.
I have come to accept that they are riding high on being the market leader for coders and figure it doesn't matter if they provide support or not. We will keep paying. I'll leave a note here about my thoughts on that realization in the event Anthropic ever cares enough to read this. Anthropic, even though I will keep using claude code for the time being, I will remember this. If there ever is a day that a better tool comes along there is nothing that will stop me from discontinuing our business and that will be the demise of your company (because there are millions of other devs that are thinking the same thing). The hope that you could retain my business based on your quality of customer treatment and my consideration there in will be non-existent and you will fade away as a fad. Forgotten and broke. Like the CEO of Fanatec, or the millions of other businesses that felt being the market leader excused them from needing to provide reasonable customer service.
Got the same issue with my credits vanishing after the renewal of the plan. Did anyone get any resolution?
I read "Billing: $50 credits disappeared after Claude Pro subscription renewal (Receipt XXXX-XXXX-7352)" end-to-end and went through the full thread.
Problem I see: - [x] I have searched and this hasn't been reported yet.
Root-cause hypothesis: an auth/session state mismatch across validation steps.
First patch plan: reproduce the flow with deterministic steps, inspect auth/session state transitions, patch validation around the wrong-code path, and add regression coverage for happy and failure flows.
If you want this path, I can share deterministic repro notes up front and then submit the minimal fix.
How can we reproduce the issue when our credits are already gone? Happy to help but I'm not sure how that would be possible. I think the devs need to step in here. Also fixing the bug going forward doesn't replace the credits in our account. That's why a dev or customer service or an admin needs to step up.
There has been no response yet even after multiple follow-ups over email to Anthropic support
Same issue here as well.
Closing for now — this doesn't appear to be about Claude Code. Please open a new issue if this is still relevant.
Same issue here... After my account was renewed, I lost the credit too.
Is it because in India, every time you have to approve the payment? So it's not an auto deducted.
How can I get it back?
Same issue. What's more is that it still shows me as having used $10 of the free credits so i think it'll charge me $10 on Mar 1 lmfao
This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.