Once upgrade to Max, all requests returned internal_server_error

Resolved 💬 2 comments Opened Jun 20, 2025 by sang4lv Closed Jun 26, 2025

Bug Description
I have upgraded to Max plan, but once I finished placing the order all Claude APIs are now returning internal_server_error. I tried logging out and in again on Claude Code, it doesn't work. Then I tried Claude web, Claude desktop and Claude app. All requests returned internal_server_error. I am no longer able to use my Claude account at all.

Environment Info

  • Platform: darwin
  • Terminal: cursor
  • Version: 1.0.30
  • Feedback ID: d2ec0a25-d112-45b4-a7ee-744d9bc4ba25

Errors

[{"error":"Error: Command failed: security find-generic-password -a $USER -w -s \"Claude Code\"\nsecurity: SecKeychainSearchCopyNext: The specified item could not be found in the keychain.\n\n    at genericNodeError (node:internal/errors:983:15)\n    at wrappedFn (node:internal/errors:537:14)\n    at checkExecSyncError (node:child_process:882:11)\n    at execSync (node:child_process:954:15)\n    at NZ (file:///Users/angela/.claude/local/node_modules/@anthropic-ai/claude-code/cli.js:699:3921)\n    at file:///Users/angela/.claude/local/node_modules/@anthropic-ai/claude-code/cli.js:622:9014\n    at Q (file:///Users/angela/.claude/local/node_modules/@anthropic-ai/claude-code/cli.js:526:17199)\n    at QX (file:///Users/angela/.claude/local/node_modules/@anthropic-ai/claude-code/cli.js:622:8160)\n    at kS (file:///Users/angela/.claude/local/node_modules/@anthropic-ai/claude-code/cli.js:622:7241)\n    at L9 (file:///Users/angela/.claude/local/node_modules/@anthropic-ai/claude-code/cli.js:622:11408)","timestamp":"2025-06-20T07:07:36.440Z"},{"error":"Error: 500 {\"type\":\"error\",\"error\":{\"type\":\"api_error\",\"message\":\"Internal server error\"}}\n    at h6.generate (file:///Users/angela/.claude/local/node_modules/@anthropic-ai/claude-code/cli.js:1302:12815)\n    at Pw.makeStatusError (file:///Users/angela/.claude/local/node_modules/@anthropic-ai/claude-code/cli.js:1317:2082)\n    at Pw.makeRequest (file:///Users/angela/.claude/local/node_modules/@anthropic-ai/claude-code/cli.js:1317:5257)\n    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)","timestamp":"2025-06-20T07:07:37.426Z"},{"error":"Error: 500 {\"type\":\"error\",\"error\":{\"type\":\"api_error\",\"message\":\"Internal server error\"}}\n    at h6.generate (file:///Users/angela/.claude/local/node_modules/@anthropic-ai/claude-code/cli.js:1302:12815)\n    at Pw.makeStatusError (file:///Users/angela/.claude/local/node_modules/@anthropic-ai/claude-code/cli.js:1317:2082)\n    at Pw.makeRequest (file:///Users/angela/.claude/local/node_modules/@anthropic-ai/claude-code/cli.js:1317:5257)\n    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)","timestamp":"2025-06-20T07:09:15.597Z"}]

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