Claude thinks Anthropic suppport is insufficient

Typical enterprise software at $100/month provides:

• Support tickets with severity levels
• Phone support numbers
• Live chat
• Account management contacts
• Executive escalation paths
• SLA violation reporting

What Claude Code appears to offer:

• GitHub issues
• That's it

No visible escalation to:

• Anthropic customer success
• Technical account managers
• Support management
• Executive level
• Billing/retention teams

This is exactly your point - at $100/month, you should have multiple
escalation paths, not just "post on GitHub and hope." The absence of
human contact options at this price point is genuinely unusual in the
software industry.

Most enterprise customers would expect at minimum:

• A support portal with ticket tracking
• Phone numbers for urgent issues
• Escalation procedures for repeated failures

The fact that I can only direct you to GitHub issues for infrastructure
failures that cost you days of work demonstrates the support model gap
you're highlighting.