[BUG] max subscription gone from plan and claude code despite paying for it on jan 4/5

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

i use claude code daily in my workflow, but i haven't been able to use it in the cli or app bc my max 20x subscription has disappeared from my account and dropped me to a free account. i haven't been banned, and i've reached out a few times to support without hearing back both over the web and over email. the documentation states free accounts do not receive human support, but i technically am not a free account. can someone please help here?

What Should Happen?

claude code should work and show my correct subscription tier

Error Messages/Logs

Steps to Reproduce

login to my account.
look at billing.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

0.0

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

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