why my claude can not use my terminal

Preflight Checklist

• [x] I have searched existing issues for similar behavior reports
• [x] This report does NOT contain sensitive information (API keys, passwords, etc.)

Type of Behavior Issue

Other unexpected behavior

What You Asked Claude to Do

Retry the environment check only: run a simple terminal command, then check node --version and npm --version. Report the results and stop.

What Claude Actually Did

Running the check again.Unchanged — VHDX_ACCESS_DENIED persists. Both attempts returned the identical error:

Workspace unavailable. The isolated Linux environment failed to start (VHDX_ACCESS_DENIED).

• Simple terminal command: failed — the VM doesn't start, so nothing executes
• node --version: could not run
• npm --version: could not run

Stopping as requested. If you've been applying fixes between these retries (restart, reboot, antivirus exclusion), none have taken effect yet — let me know what you've tried and I can suggest what to attempt next, or re-check again whenever you like.

Expected Behavior

use the terminal to work

Files Affected

Permission Mode

Accept Edits was ON (auto-accepting changes)

Can You Reproduce This?

Yes, every time with the same prompt

Steps to Reproduce

_No response_

Claude Model

Sonnet

Relevant Conversation

Impact

Critical - Data loss or corrupted project

Claude Code Version

fable 5

Platform

Other

Additional Context

_No response_